1. Service Levels: Detailed service level agreements (SLAs) - include when specific performance metrics are required

2. Compliance with Laws: Specific regulatory compliance requirements - include for regulated industries

3. Insurance: Insurance requirements - include for high-risk services or when required by industry standards

4. Non-Compete: Restrictions on competitive activities - include when protecting market position is crucial

5. Personnel: Requirements for service provider's staff - include when specific qualifications or security clearances are needed

6. Audit Rights: Client's rights to audit service provider - include for regulated industries or critical services

7. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

8. Change Control: Procedures for changing service scope or terms - include for complex or long-term services

9. Exit Management: Detailed exit procedures - include for complex services requiring transition planning

1. Schedule 1 - Service Description: Detailed specification of services, methodologies, and deliverables

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Detailed SLAs, KPIs, and performance measurement criteria

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

5. Schedule 5 - Contact Details: Key contacts and escalation procedures for both parties

6. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery

7. Appendix B - Security Requirements: Security protocols and requirements for service provision

8. Appendix C - Form of Change Order: Template for documenting and approving changes to services