The Staffing Service Agreement is a critical document used in India when a company needs to engage contract workers through a professional staffing agency. This arrangement has become increasingly common across various industries as businesses seek workforce flexibility and specialized expertise. The agreement, governed by Indian labor laws and regulations, establishes the framework for engaging contract workers while ensuring compliance with statutory requirements such as the Contract Labour Act, Employees' Provident Fund Act, and other relevant legislation. It outlines the responsibilities of both the staffing agency and the client company, including worker welfare, statutory benefits, performance management, and payment terms. This document is particularly important given India's complex labor law landscape and the need to clearly delineate obligations between parties.
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1. Parties: Identification of the staffing agency and the client company with their complete legal details
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of staffing services to be provided, including recruitment, deployment, and management of personnel
5. Term and Termination: Duration of the agreement and conditions for termination
6. Payment Terms: Service fees, payment schedule, invoicing process, and related financial terms
7. Obligations of Staffing Agency: Responsibilities including compliance with labor laws, background verification, and personnel management
8. Obligations of Client: Client's responsibilities regarding deployed personnel, workplace safety, and coordination
9. Compliance with Laws: Commitment to comply with relevant labor laws, social security regulations, and other applicable legislation
10. Confidentiality: Protection of confidential information exchanged during the service relationship
11. Indemnification: Mutual indemnification provisions for various risks and liabilities
12. Insurance: Required insurance coverage for both parties
13. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law
14. General Provisions: Standard clauses including notices, amendment process, and severability
1. Non-Solicitation: Prevents parties from directly hiring each other's employees, used when there's risk of talent poaching
2. Intellectual Property Rights: Addresses IP ownership and rights, needed when deployed personnel may create IP
3. Performance Metrics: Defines KPIs and service levels, used for complex or large-scale staffing arrangements
4. Transition Services: Procedures for handover at contract end, important for long-term or critical staffing arrangements
5. Force Majeure: Provisions for unforeseen circumstances, particularly relevant post-COVID
6. Data Protection: Specific provisions for handling personal data, required if dealing with sensitive information
7. International Compliance: Additional compliance requirements for international clients or cross-border services
1. Schedule A - Service Charges: Detailed breakdown of service charges, markups, and payment calculations
2. Schedule B - Scope of Work: Detailed description of services, roles, and responsibilities
3. Schedule C - Compliance Checklist: List of statutory compliances and required documentation
4. Schedule D - Personnel Categories: Categories of staff to be provided with qualification requirements
5. Schedule E - Service Level Agreement: Detailed performance metrics and service standards
6. Appendix 1 - Standard Operating Procedures: Day-to-day operational procedures and protocols
7. Appendix 2 - Required Documentation: List of mandatory documents for personnel deployment
8. Appendix 3 - Rate Card: Detailed pricing for different categories of personnel and services
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