The Feedback Form serves as a crucial tool for organizations operating in India to gather and analyze customer feedback while ensuring compliance with local regulations. This document type is essential when businesses need to systematically collect customer opinions, suggestions, and satisfaction levels. The form incorporates requirements from the Information Technology Act, 2000, Consumer Protection Act, 2019, and relevant data protection regulations. It includes provisions for personal data collection, processing consent, and usage declarations, making it suitable for both physical and digital implementation. The Feedback Form is designed to balance comprehensive information gathering with user-friendly format, while maintaining legal compliance in the Indian jurisdiction.
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1. Form Title and Organization Details: Clear identification of the organization collecting feedback and form purpose
2. Personal Information Section: Basic contact details of the respondent with privacy notice
3. Consent Declaration: Explicit consent for data collection and processing
4. Product/Service Details: Identification of specific product/service being reviewed
5. Rating Scale Questions: Structured numerical or categorical rating questions
6. Written Feedback: Open-ended questions for detailed feedback
7. Data Usage Declaration: Statement on how the feedback will be used
8. Submission Instructions: Clear guidelines on how to submit the form
1. Customer Account Information: Only if feedback is linked to specific customer accounts or transactions
2. Branch/Location Details: For organizations with multiple locations wanting location-specific feedback
3. Service Category Selection: For organizations offering multiple service categories
4. Follow-up Permission: Option for customers to indicate if they can be contacted for follow-up
5. Media Upload: Option to attach photos or documents related to the feedback
6. Reward Program Information: When feedback submission is linked to customer rewards or incentives
1. Privacy Policy: Detailed privacy policy regarding data collection and usage
2. Rating Scale Guide: Detailed explanation of rating scales used in the form
3. Terms and Conditions: Complete terms governing the feedback submission
4. Data Processing Statement: Detailed information about how collected data will be processed and stored
Relevant legal definitions
Feedback
Personal Information
Sensitive Personal Data
Data Controller
Data Processor
Organization
Respondent
Consent
Processing
Service
Product
Rating Scale
Submission
Privacy Notice
Data Usage
Electronic Form
Physical Form
Customer
Response Data
Confidential Information
Terms and Conditions
Data Protection Laws
Authorized Representative
Follow-up Communication
Survey Period
Personal Information
Sensitive Personal Data
Data Controller
Data Processor
Organization
Respondent
Consent
Processing
Service
Product
Rating Scale
Submission
Privacy Notice
Data Usage
Electronic Form
Physical Form
Customer
Response Data
Confidential Information
Terms and Conditions
Data Protection Laws
Authorized Representative
Follow-up Communication
Survey Period
Clauses
Data Protection
Privacy Notice
Consent
Data Collection
Data Usage
Confidentiality
Intellectual Property
Liability
Submission Terms
Processing of Information
Access Rights
Communication
Modification Rights
Governing Law
Dispute Resolution
Termination
Warranties
Indemnification
Third Party Rights
Severability
Privacy Notice
Consent
Data Collection
Data Usage
Confidentiality
Intellectual Property
Liability
Submission Terms
Processing of Information
Access Rights
Communication
Modification Rights
Governing Law
Dispute Resolution
Termination
Warranties
Indemnification
Third Party Rights
Severability
Relevant Industries
Retail
Healthcare
Education
Financial Services
Hospitality
Technology
Manufacturing
Professional Services
E-commerce
Telecommunications
Public Sector
Transportation
Relevant Teams
Customer Experience
Quality Assurance
Compliance
Legal
Customer Service
Operations
Marketing
Product Management
Data Protection
Risk Management
Relevant Roles
Customer Experience Manager
Quality Assurance Manager
Compliance Officer
Data Protection Officer
Customer Service Manager
Operations Manager
Marketing Manager
Product Manager
Business Analyst
Service Delivery Manager
Legal Counsel
Risk Manager
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