A Complaint Letter For Online Shopping is a crucial document used when consumers need to formally address issues with online purchases in India. This document is typically drafted when informal communication channels have failed to resolve the issue satisfactorily. It should be used in situations involving product defects, delivery problems, pricing discrepancies, unauthorized charges, or service quality issues in e-commerce transactions. The letter must comply with Indian consumer protection laws, particularly the Consumer Protection Act 2019 and E-commerce Rules 2020, and serves as a formal record of the grievance. It can be used as evidence if the matter needs to be escalated to consumer forums or online dispute resolution platforms. The document includes detailed transaction information, clear description of the issue, previous communication attempts, and specific demands for resolution, supported by relevant documentation.

1. Sender's Details: Full name, address, contact information, and customer ID (if applicable)

2. Recipient's Details: Company name, customer service department, full address

3. Reference Information: Order number, date of purchase, product details

4. Subject Line: Clear, specific subject indicating the nature of complaint

5. Issue Description: Detailed explanation of the problem, including timeline of events

6. Previous Communication: Summary of any previous attempts to resolve the issue

7. Specific Request: Clear statement of desired resolution (refund, replacement, etc.)

8. Timeline for Response: Reasonable deadline for expected response

9. Closing: Professional closing with signature and date