The Letter To Complain About Undelivered Goods is an essential document used when goods purchased through any commercial transaction in India have not been delivered within the promised timeframe. This document serves as a formal written complaint and potential precursor to legal action under Indian consumer protection laws. It should be used after reasonable waiting time has elapsed and informal communication attempts have failed to resolve the issue. The letter template is structured to include all crucial information required by Indian consumer forums and courts, including order details, payment proof, delivery timeline, and specific demands for resolution. It incorporates relevant aspects of the Consumer Protection Act 2019 and Sale of Goods Act 1930, making it suitable for both individual consumers and business entities operating in India.

1. Sender's Details: Full name, address, contact information, and customer/order reference number of the complainant

2. Recipient's Details: Company name, address, department/person responsible for handling complaints

3. Date: Current date of writing the letter

4. Subject Line: Clear indication that this is a complaint about undelivered goods with order reference

5. Order Details: Specific details about the order including date of purchase, order number, payment information, and promised delivery date

6. Description of Issue: Clear explanation of the non-delivery problem and its impact

7. Previous Communication: Summary of any previous attempts to resolve the issue

8. Specific Request: Clear statement of what resolution is expected (delivery, refund, etc.)

9. Deadline for Response: Reasonable timeframe within which a response is expected

10. Closing: Professional closing statement with signature and contact information