The Complaint Letter For Defective Books is a crucial document used when customers receive books with manufacturing defects, printing errors, missing pages, or quality issues. This document is particularly relevant in the Indian legal context, where consumer rights are protected under the Consumer Protection Act 2019 and related legislation. It serves as the first formal step in seeking remedy for defective products, potentially leading to resolution through customer service channels or, if necessary, serving as evidence in consumer forum proceedings. The letter should detail the purchase information, describe the defects comprehensively, reference any previous communication, and clearly state the desired resolution, while maintaining compliance with Indian consumer protection requirements.

1. Sender's Details: Complete name, address, contact information, and customer reference number (if applicable)

2. Recipient's Details: Name and address of the bookstore/publisher, including relevant department and any reference numbers

3. Subject Line: Clear and specific subject indicating this is a complaint about defective books

4. Purchase Details: Information about when and where the books were purchased, including order/invoice numbers and payment details

5. Description of Defects: Detailed explanation of the defects found in the books, including specific page numbers or sections affected

6. Impact Statement: Explanation of how the defective books have affected you or their intended use

7. Previous Communication: Reference to any previous attempts to resolve the issue

8. Specific Resolution Request: Clear statement of what remedy you are seeking (replacement, refund, etc.)

9. Closing Statement: Professional closing with timeline for expected response and any legal remedies you may pursue if unsatisfied