The Complaint Letter Missing Goods is a crucial document used when products ordered through retail, online, or business channels are not received as expected in Indian jurisdiction. This document serves as a formal written record of the discrepancy and typically includes order details, description of missing items, timeline of events, and specific demands for resolution. It is designed to comply with Indian consumer protection laws and can be used as evidence in consumer forums if needed. The letter should be drafted promptly upon discovering missing goods and should include all relevant transaction details, making it an essential tool for both individual consumers and businesses seeking to resolve delivery discrepancies. This document is particularly important in the context of India's growing e-commerce sector, where the Consumer Protection Act 2019 provides specific provisions for addressing such issues.

1. Sender's Details: Complete contact information of the complainant including name, address, phone number, and email

2. Recipient's Details: Complete details of the company/person being complained to, including relevant department

3. Reference Information: Order number, date of purchase, invoice number, and any other relevant reference numbers

4. Subject Line: Clear and concise statement indicating the nature of complaint regarding missing goods

5. Description of Issue: Detailed explanation of the missing goods situation, including what was ordered vs. what was received

6. Timeline of Events: Chronological sequence of relevant events from order placement to discovery of missing items

7. Previous Communication: Summary of any previous attempts to resolve the issue

8. Specific Demand: Clear statement of the desired resolution (replacement, refund, etc.)

9. Closing Statement: Professional closing with timeline for expected response and potential escalation if unresolved