The Complaint Letter For Late Delivery Of Courier is a formal document used in India when courier services fail to meet their promised delivery timelines. This document is essential for businesses and individuals seeking to address service deficiencies and obtain resolution under the Indian Consumer Protection Act, 2019. It should be used when delivery delays exceed reasonable timeframes or promised delivery dates, causing inconvenience or losses. The letter typically includes tracking details, timeline of events, impact of delay, and specific requests for resolution. It serves as a formal record of the complaint and can be used as evidence in consumer forums if escalation becomes necessary. The document must align with Indian consumer protection laws and Express Industry Council of India guidelines while maintaining a professional tone that facilitates resolution.

1. Sender's Details: Full name, address, contact information, and customer/tracking reference number

2. Recipient's Details: Courier company name, branch address, customer service head details

3. Subject Line: Clear indication that this is a complaint regarding delayed delivery with reference number

4. Date: Date of writing the complaint letter

5. Delivery Details: Original shipping date, promised delivery date, actual delivery date/current status

6. Description of Issue: Detailed explanation of the delay and its impact

7. Previous Communication: Summary of any tracking attempts or communication with the courier company

8. Specific Request: Clear statement of expected resolution (refund, compensation, explanation)

9. Closing: Professional closing with expected timeframe for response