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1. Sender's Details: Full name, address, contact information, and customer ID/invoice number
2. Recipient's Details: Company name, department, address, and relevant contact person
3. Subject Line: Clear indication that this is a complaint letter regarding a washing machine, including model number
4. Product Information: Details of the washing machine including make, model, serial number, date of purchase, and warranty status
5. Problem Description: Detailed explanation of the issues with the washing machine, including when they started and their impact
6. Previous Communications: Summary of any previous attempts to resolve the issue, including dates and reference numbers
7. Specific Demands: Clear statement of what resolution you are seeking (repair, replacement, refund)
8. Closing Statement: Timeline for expected response and potential further action if resolution isn't achieved
1. Warranty Information: Include if the product is still under warranty or extended warranty
2. Repair History: Include if the machine has been previously repaired or serviced
3. Damage Description: Include if the faulty machine has caused damage to property or clothing
4. Safety Concerns: Include if there are any safety issues or potential hazards
5. Legal References: Include specific consumer protection laws if previous attempts at resolution have failed
6. Cost Implications: Include if seeking compensation for related expenses (repair attempts, damaged clothes, etc.)
1. Purchase Documentation: Copy of invoice, warranty card, and payment proof
2. Service History: Copies of previous service reports or repair attempts
3. Photo Evidence: Photographs showing the defect or damage
4. Communication Records: Copies of previous emails, letters, or service requests
5. Expert Assessment: If available, independent technician's report about the fault
6. Expense Records: Receipts for any additional expenses incurred due to the faulty machine
Manufacturer
Seller
Authorized Dealer
Warranty Period
Extended Warranty
Service Center
Defect
Malfunction
Purchase Date
Invoice Number
Serial Number
Model Number
Consumer
Complaint Reference Number
Service Request
Warranty Card
Manufacturing Defect
Service History
Purchase Agreement
Authorized Representative
Quality Standards
Repair Service
Original Equipment Manufacturer (OEM)
Replacement Parts
Consumer Electronics
Retail
Manufacturing
Consumer Services
Home Appliances
Customer Support Services
Consumer Protection
After-Sales Service
Customer Service
Legal
Quality Assurance
After-Sales Support
Consumer Relations
Compliance
Product Support
Customer Experience
Service Operations
Dispute Resolution
Customer Service Representative
Consumer Rights Officer
Quality Assurance Manager
After-Sales Service Manager
Consumer Relations Executive
Product Support Specialist
Compliance Officer
Customer Experience Manager
Service Center Manager
Consumer Dispute Resolution Officer
Legal Compliance Manager
Customer Care Executive
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