This Software Maintenance Agreement template is designed for use under Irish law when establishing an ongoing maintenance and support relationship between a software provider and customer. It's typically implemented following a software license or purchase agreement, or can be part of a comprehensive software solution package. The agreement is essential for businesses requiring consistent software support, updates, and maintenance services, incorporating Irish and EU regulatory requirements including GDPR, consumer protection, and electronic commerce regulations. It details service levels, response times, maintenance scope, fees, and liability provisions, making it suitable for both enterprise-level arrangements and smaller business implementations. The document structure allows for customization based on specific maintenance requirements while maintaining compliance with Irish legal framework.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of the service provider and the customer, including registered addresses and company details
2. Background: Context of the agreement, including reference to any existing software license or purchase agreement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance services to be provided, including updates, patches, and bug fixes
5. Service Provider Obligations: Key responsibilities and commitments of the service provider
6. Customer Obligations: Customer's responsibilities, including providing access and information
7. Service Levels: Performance standards, response times, and resolution times for different types of issues
8. Fees and Payment: Maintenance fees, payment terms, and any additional charges
9. Term and Termination: Duration of the agreement, renewal terms, and termination rights
10. Intellectual Property Rights: Ownership of modifications, updates, and any new developments
11. Confidentiality: Protection of confidential information exchanged during service provision
12. Data Protection: GDPR compliance and data processing obligations
13. Liability and Indemnities: Limitations of liability and indemnification provisions
14. Force Majeure: Provisions for circumstances beyond parties' reasonable control
15. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law
1. On-Site Support: Include when maintenance services require physical presence at customer premises
2. Hardware Interface: Include when maintenance involves interaction with specific hardware systems
3. Third-Party Software: Include when maintenance involves integration with third-party software
4. Disaster Recovery: Include when specific disaster recovery services are part of maintenance
5. Security Requirements: Include when specific security protocols or certifications are required
6. Change Control: Include when formal change management procedures are needed
7. Training: Include when training services are part of maintenance support
8. Audit Rights: Include when customer requires audit rights for compliance or security
9. Service Credits: Include when financial penalties apply for missing service levels
1. Schedule 1 - Service Level Agreement: Detailed service levels, response times, and performance metrics
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, including any variable charges
3. Schedule 3 - Supported Software: List of software covered by the maintenance agreement
4. Schedule 4 - Technical Support Procedures: Detailed procedures for requesting and providing support
5. Schedule 5 - Contact Details: Key contacts for both parties and escalation procedures
6. Schedule 6 - Service Reports: Format and frequency of service reporting
7. Appendix A - Data Processing Agreement: GDPR-compliant data processing terms and details
8. Appendix B - Security Requirements: Detailed security protocols and requirements
Relevant legal definitions
Agreement
Acceptance Tests
Business Day
Business Hours
Confidential Information
Customer
Customer Data
Data Protection Legislation
Documentation
Effective Date
Emergency Maintenance
Fees
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Maintenance Services
Major Release
Minor Release
Normal Business Hours
Operating Environment
Patch
Personal Data
Planned Maintenance
Priority Levels
Response Time
Resolution Time
Service Credits
Service Levels
Service Provider
Software
Specification
Supported Software Version
Support Hours
Support Request
System
Term
Third-Party Software
Update
Upgrade
User
Virus
Vulnerability
Acceptance Tests
Business Day
Business Hours
Confidential Information
Customer
Customer Data
Data Protection Legislation
Documentation
Effective Date
Emergency Maintenance
Fees
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Maintenance Services
Major Release
Minor Release
Normal Business Hours
Operating Environment
Patch
Personal Data
Planned Maintenance
Priority Levels
Response Time
Resolution Time
Service Credits
Service Levels
Service Provider
Software
Specification
Supported Software Version
Support Hours
Support Request
System
Term
Third-Party Software
Update
Upgrade
User
Virus
Vulnerability
Clauses
Definitions
Services Scope
Service Levels
Service Provider Obligations
Customer Obligations
Fees and Payment
Acceptance Testing
Change Control
Performance Monitoring
Technical Support
Updates and Upgrades
Maintenance Windows
Documentation
Data Protection
Data Security
Confidentiality
Intellectual Property
Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Termination
Exit Management
Personnel
Subcontracting
Access Rights
Audit Rights
Insurance
Assignment
Notices
Dispute Resolution
Governing Law
Entire Agreement
Severability
Third Party Rights
Variation
Waiver
Compliance with Laws
Anti-Bribery
Force Majeure
Services Scope
Service Levels
Service Provider Obligations
Customer Obligations
Fees and Payment
Acceptance Testing
Change Control
Performance Monitoring
Technical Support
Updates and Upgrades
Maintenance Windows
Documentation
Data Protection
Data Security
Confidentiality
Intellectual Property
Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Termination
Exit Management
Personnel
Subcontracting
Access Rights
Audit Rights
Insurance
Assignment
Notices
Dispute Resolution
Governing Law
Entire Agreement
Severability
Third Party Rights
Variation
Waiver
Compliance with Laws
Anti-Bribery
Force Majeure
Relevant Industries
Information Technology
Software Development
Financial Services
Healthcare
Manufacturing
Retail
Telecommunications
Professional Services
Education
Government
Insurance
E-commerce
Relevant Teams
Legal
Information Technology
Procurement
Information Security
Software Development
Technical Support
Operations
Commercial
Risk & Compliance
Project Management
Account Management
Relevant Roles
Chief Technology Officer
IT Director
Software Development Manager
Legal Counsel
Procurement Manager
Contract Manager
Information Security Officer
Service Delivery Manager
Technical Support Manager
Operations Director
Commercial Manager
Risk Manager
Compliance Officer
Project Manager
Account Manager
Find the exact document you need
Prenup Contract
An Irish law prenuptial agreement establishing financial arrangements between prospective spouses, which may be considered by Irish courts in divorce proceedings.
find out more
Non Disclosure Form
Irish law-governed Non-Disclosure Agreement protecting confidential information shared between parties, incorporating Irish and EU legal requirements.
find out more
Lease Option (Real Estate)
An Irish law-governed agreement combining a property lease with an option for the tenant to purchase the property during or after the lease term.
find out more
Business Partnership Agreement
An Irish law-governed agreement establishing a business partnership, defining partner relationships, responsibilities, and operational framework.
find out more
Subcontractor Agreement Form
An Irish law-governed agreement establishing terms and conditions between a main contractor and subcontractor for delegated works or services.
find out more
Legal Agreement Between Two Parties
An Irish law-compliant legal agreement template for establishing contractual relationships between two parties, suitable for various business contexts.
find out more
Contract Agreement Form
A standardized legal document for establishing binding agreements between parties under Irish law.
find out more
Simple Contract
An Irish law-governed Simple Contract establishing clear terms and obligations between parties for standard business transactions.
find out more
Simple Agreement
An adaptable contract template under Irish law for establishing basic contractual relationships between parties.
find out more
Side Agreement
An Irish law-governed supplementary agreement that modifies or clarifies terms of an existing primary agreement between parties.
find out more
Incorporation Agreement
An Irish law agreement establishing a new company's structure, governance, and shareholder relationships in compliance with the Companies Act 2014.
find out more
Fixed Term Tenancy Agreement
An Irish law-governed agreement establishing a fixed-term residential tenancy between landlord and tenant, setting out key terms and obligations under Irish residential tenancy legislation.
find out more
Casual Worker Contract
An Irish law-compliant contract establishing terms for casual work arrangements with no guaranteed hours or mutual obligation between assignments.
find out more
Tooling Agreement
An Irish law-governed agreement establishing terms for industrial tool supply, ownership, usage, and maintenance arrangements.
find out more
Representation Agreement
An Irish law-governed agreement establishing the terms and conditions between a principal and their commercial representative, including scope, territory, and compensation arrangements.
find out more
Provisional Agreement
An Irish law-governed temporary contractual arrangement establishing interim rights and obligations while permanent terms are being finalized.
find out more
Notary Rent Agreement
An Irish law-governed notarized rental agreement establishing formal terms between landlord and tenant, with enhanced legal authenticity through notarial verification.
find out more
Lease With Option To Buy
An Irish law agreement combining a property lease with an option for the tenant to purchase the property under specified terms and conditions.
find out more
Land Agreement Between Two Parties
An Irish law-governed agreement establishing terms and conditions for land transfer or use between two parties, ensuring legal compliance and mutual protection of interests.
find out more
Employer Tuition Reimbursement Agreement
An Irish law-governed agreement establishing terms for employer-provided educational support, including reimbursement conditions and employee obligations.
find out more
Common Terms Agreement
An Irish law-governed agreement establishing common terms across syndicated facility agreements, setting uniform conditions and requirements for all finance parties.
find out more
Basic Contract
A foundational legal agreement governed by Irish law that establishes basic contractual relationships between parties, incorporating essential elements required under Irish jurisdiction.
find out more
Employee Agreement Form
An Irish law-governed employment agreement detailing essential terms and conditions of employment in compliance with local legislation.
find out more
Rent In Exchange For Services Agreement
An Irish law agreement establishing accommodation provision in exchange for specified services, combining residential tenancy and service provision elements.
find out more
Employee Accommodation Agreement
An Irish law agreement governing employer-provided accommodation to employees, setting out terms, conditions, and obligations for both parties under Irish residential and employment law.
find out more
Contra Agreement
An Irish law-governed agreement establishing terms and conditions for professional service provision between contracting parties.
find out more
Labour Contract Agreement For Construction Of House
An Irish law-governed labor contract for house construction projects, establishing terms between property owner and contractor.
find out more
Business Cooperation Agreement
An Irish law-governed agreement establishing terms and conditions for business cooperation between independent entities, defining their collaborative relationship and mutual obligations.
find out more
Sublet Lease
An Irish sublease agreement governing the terms under which an existing tenant subleases property to a subtenant, compliant with Irish property law and tenancy regulations.
find out more
Lodger Agreement
An Irish law-governed agreement between a resident property owner and lodger for shared accommodation arrangements in an owner-occupied property.
find out more
Professional Services Retainer Agreement
An Irish law-governed agreement establishing terms for ongoing professional services delivery under a retainer arrangement.
find out more
Supply Contract Form
Irish law-governed Supply Contract Form for establishing supplier-purchaser relationships, incorporating key provisions under Irish commercial law and EU regulations.
find out more
Sale Of Business Contract
An Irish law-governed agreement documenting the complete terms and conditions for the sale and purchase of a business, including all relevant assets, liabilities, and obligations.
find out more
Business Contract
Irish law business contract template incorporating essential commercial provisions and regulatory compliance requirements.
find out more
Education Agreement With Employer
An Irish law-governed agreement setting out terms for employer-supported educational programs, including financial support, obligations, and study arrangements.
find out more
Umbrella Agreement
An Irish law master agreement establishing framework terms for ongoing commercial relationships between parties, governing future specific agreements and transactions.
find out more
Software Agreement Contract
Irish law-governed software agreement covering licensing, usage rights, and compliance with EU regulations including GDPR.
find out more
Rent To Own Agreement Form
An Irish law-governed agreement combining a residential lease with a future purchase option, detailing rental terms and purchase conditions.
find out more
Yearly Contract Agreement
An Irish law-governed annual contract template establishing terms and conditions for yearly business relationships.
find out more
White Label Agreement
An Irish law-governed agreement enabling one company to provide products/services for another to rebrand and sell as their own, ensuring regulatory compliance and defining commercial terms.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)