Software Maintenance Agreement Template for Saudi Arabia

1. Third-Party Software: Include when maintenance involves third-party software components, defining responsibilities and limitations

2. On-Site Support: Add when physical presence is required for maintenance, including terms for site access and local staff

3. Disaster Recovery: Include for critical systems requiring specific disaster recovery procedures

4. Knowledge Transfer: Add when client requires training or documentation for internal IT staff

5. Change Management: Include for complex systems requiring formal change control procedures

6. Source Code Escrow: Add when source code access might be required for maintenance purposes

7. Cloud Services Integration: Include when maintenance involves cloud-based components

8. Compliance with Shariah Law: Add detailed section when specifically required for compliance with Islamic financial principles

1. Schedule A - Maintained Software: Detailed list and description of software systems covered by the maintenance agreement

2. Schedule B - Service Level Specifications: Detailed metrics, response times, and performance standards

3. Schedule C - Fee Schedule: Detailed breakdown of maintenance fees, including any variable components

4. Schedule D - Technical Requirements: Specific technical requirements and environmental conditions for maintenance

5. Schedule E - Support Procedures: Detailed procedures for requesting and providing maintenance support

6. Schedule F - Key Personnel: List of key personnel from both parties involved in maintenance activities

7. Appendix 1 - Incident Report Template: Standard template for reporting and tracking maintenance incidents

8. Appendix 2 - Change Request Form: Standard form for requesting and approving maintenance changes