This SaaS License Agreement is designed for use when a software service provider wishes to grant a customer access to and use of its software services in Ireland. The agreement is structured to comply with Irish law and EU regulations, including GDPR and e-commerce legislation. It should be used when establishing a subscription-based software service relationship, whether for business-to-business or business-to-consumer arrangements. The document includes comprehensive provisions for service delivery, data protection, security measures, service levels, and support commitments, making it suitable for both simple and complex SaaS arrangements. The agreement can be customized based on the specific software service being provided and the particular requirements of the parties involved.
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1. Parties: Identification of the contracting parties including registered addresses and company numbers
2. Background: Context of the agreement and brief description of the service being provided
3. Definitions: Defined terms used throughout the agreement
4. License Grant: Scope of the software license, permitted uses, and restrictions
5. Service Access: Terms of access to the SaaS service, including user accounts and authentication
6. Service Availability: Commitment to service uptime and maintenance windows
7. Customer Obligations: Customer responsibilities, acceptable use policy, and usage restrictions
8. Fees and Payment: Pricing, payment terms, and billing procedures
9. Data Protection: GDPR compliance, data processing terms, and data security measures
10. Intellectual Property Rights: Ownership of IP, including customer data and service components
11. Confidentiality: Protection of confidential information exchanged between parties
12. Term and Termination: Duration of agreement, renewal terms, and termination rights
13. Limitation of Liability: Liability caps and exclusions compliant with Irish law
14. Force Majeure: Circumstances excusing performance of obligations
15. General Provisions: Standard boilerplate clauses including governing law, notices, and assignment
1. Professional Services: Include when implementation, training, or consulting services are provided alongside the SaaS
2. Service Credits: Include when offering financial compensation for service level failures
3. Disaster Recovery: Include for critical services requiring specific disaster recovery commitments
4. Security Requirements: Include when specific security standards or certifications are required
5. Third-Party Integrations: Include when the service interfaces with third-party applications
6. Customer Data Migration: Include when specific provisions for data migration at termination are needed
7. Audit Rights: Include when customer requires rights to audit service provider's compliance
8. Insurance Requirements: Include when specific insurance coverage needs to be maintained
1. Service Description: Detailed description of the SaaS service functionality and features
2. Service Level Agreement (SLA): Specific performance metrics, measurement methods, and remedies
3. Pricing Schedule: Detailed pricing structure, including tiered pricing if applicable
4. Data Processing Agreement: Detailed GDPR-compliant data processing terms and requirements
5. Technical Support Services: Support level descriptions, response times, and escalation procedures
6. Security Policies: Detailed security measures, protocols, and compliance requirements
7. Acceptable Use Policy: Detailed rules and restrictions for service usage
8. Business Continuity Plan: Disaster recovery and business continuity procedures
Relevant legal definitions
Acceptance Tests
Affiliate
Agreement
Authorized Users
Business Day
Business Hours
Charges
Confidential Information
Contract Year
Customer
Customer Data
Data Controller
Data Processor
Data Protection Laws
Data Subject
Documentation
Effective Date
Force Majeure Event
GDPR
Good Industry Practice
Initial Term
Intellectual Property Rights
Maintenance Window
Malicious Code
Normal Business Hours
Password
Personal Data
Processing
Renewal Period
Representatives
SaaS Services
Service Credits
Service Level Agreement
Service Levels
Software
Subscription
Subscription Fees
Subscription Term
Support Services
System Requirements
Term
Third Party Components
Update
Upgrade
User Credentials
Virus
Working Hours
Affiliate
Agreement
Authorized Users
Business Day
Business Hours
Charges
Confidential Information
Contract Year
Customer
Customer Data
Data Controller
Data Processor
Data Protection Laws
Data Subject
Documentation
Effective Date
Force Majeure Event
GDPR
Good Industry Practice
Initial Term
Intellectual Property Rights
Maintenance Window
Malicious Code
Normal Business Hours
Password
Personal Data
Processing
Renewal Period
Representatives
SaaS Services
Service Credits
Service Level Agreement
Service Levels
Software
Subscription
Subscription Fees
Subscription Term
Support Services
System Requirements
Term
Third Party Components
Update
Upgrade
User Credentials
Virus
Working Hours
Clauses
Definitions
License Grant
Service Access
Service Availability
Service Levels
Support Services
Customer Obligations
Provider Obligations
Fees and Payment
Data Protection
Data Security
Intellectual Property
Confidentiality
Warranties
Indemnification
Limitation of Liability
Term and Termination
Force Majeure
Assignment
Subcontracting
Audit Rights
Insurance
Dispute Resolution
Governing Law
Notices
Entire Agreement
Severability
Waiver
Variation
Third Party Rights
Anti-Bribery
Export Control
Data Backup
Business Continuity
Acceptable Use
Service Credits
License Grant
Service Access
Service Availability
Service Levels
Support Services
Customer Obligations
Provider Obligations
Fees and Payment
Data Protection
Data Security
Intellectual Property
Confidentiality
Warranties
Indemnification
Limitation of Liability
Term and Termination
Force Majeure
Assignment
Subcontracting
Audit Rights
Insurance
Dispute Resolution
Governing Law
Notices
Entire Agreement
Severability
Waiver
Variation
Third Party Rights
Anti-Bribery
Export Control
Data Backup
Business Continuity
Acceptable Use
Service Credits
Relevant Industries
Technology
Software Development
Cloud Services
Financial Services
Healthcare
Education
Professional Services
E-commerce
Manufacturing
Telecommunications
Insurance
Banking
Retail
Hospitality
Relevant Teams
Legal
Information Technology
Information Security
Procurement
Compliance
Risk Management
Software Development
Operations
Commercial
Sales
Account Management
Data Protection
Relevant Roles
Chief Technology Officer
IT Director
Chief Information Officer
Legal Counsel
Procurement Manager
Contract Manager
Information Security Officer
Data Protection Officer
Commercial Director
Software Development Manager
Operations Manager
Risk Manager
Compliance Officer
Sales Director
Account Manager
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