Testimonial Consent Form Template for Indonesia

When you plan to use customer testimonials in your Indonesian business operations, you need proper legal authorization to protect both your company and your customers. A Testimonial Consent Form provides the necessary framework to collect, process, and publish customer feedback while maintaining compliance with Indonesia's strict data protection and consumer rights laws.

When do you need this document?

You require a Testimonial Consent Form whenever you want to publicly share customer feedback, reviews, or success stories in your marketing materials. This includes testimonials for websites, social media campaigns, brochures, advertisements, or any promotional content where customer information and opinions will be displayed. The form becomes particularly important when collecting testimonials that include personal data such as names, photos, company affiliations, or specific details about customer experiences. Indonesian businesses operating in e-commerce, professional services, healthcare, education, and retail sectors frequently use these forms to legally document consent before featuring customer testimonials in their marketing strategies.

Key legal considerations

Several critical legal elements must be addressed in your Testimonial Consent Form to ensure enforceability under Indonesian law. The consent must be freely given, specific, informed, and unambiguous, meeting the standards set by the PDP Law No. 27 of 2022. You must clearly specify how the testimonial will be used, which media channels it will appear on, and how long the consent remains valid. The form should include provisions for the testimonial provider to withdraw their consent at any time and require you to remove their testimonial upon request. Additionally, you must address data processing rights, ensuring the testimonial provider understands how their personal information will be collected, stored, and potentially shared with third parties. Truth and accuracy requirements under the Consumer Protection Law mean you cannot modify testimonials in ways that misrepresent the customer's actual experience.

Legal requirements in Indonesia

Indonesian law imposes specific obligations when collecting and using testimonials that contain personal data. Under the PDP Law No. 27 of 2022, you must obtain explicit consent before processing any personal information included in testimonials, implement appropriate data security measures, and provide clear information about your data processing activities. The Consumer Protection Law No. 8 of 1999 requires that testimonials be truthful and not misleading to other consumers, making businesses liable for false or deceptive testimonials. For electronic testimonials, the Electronic Information and Transactions Law No. 19 of 2016 applies additional requirements for digital consent mechanisms and electronic signature validity. Your form must include proper identification of all parties, clear definitions of key terms, and explicit statements about the voluntary nature of the consent. When testimonials involve minors, you must obtain consent from legal guardians and include additional protections for children's data under Indonesian privacy regulations.