Service Level Agreement (Transport) Template for Indonesia

1. Environmental Standards: Environmental compliance and sustainability commitments, used when parties have specific green initiatives or regulatory requirements

2. Technology Integration: Requirements for integration with customer's systems, used when electronic booking or tracking systems are part of the service

3. Special Handling Requirements: Procedures for handling dangerous goods or special cargo, included when such services are part of the scope

4. Security Requirements: Additional security measures and protocols, used for high-value or sensitive cargo transportation

5. Business Continuity: Disaster recovery and business continuity procedures, included for critical service arrangements

6. Training Requirements: Staff training and certification requirements, used when specific qualifications are needed

7. Customs Handling: Procedures for international shipments and customs clearance, included for cross-border services

1. Schedule 1 - Service Specifications: Detailed technical specifications of transportation services, including vehicle types and capacity

2. Schedule 2 - Performance Metrics: Detailed KPIs, measurement methodologies, and target levels

3. Schedule 3 - Rate Card: Detailed pricing structure, including base rates, surcharges, and special service fees

4. Schedule 4 - Service Areas: Maps and lists of covered geographical areas and delivery zones

5. Schedule 5 - Contact Details: Key personnel and escalation contacts for both parties

6. Schedule 6 - Standard Operating Procedures: Detailed operational procedures and workflows

7. Schedule 7 - Reporting Templates: Standard formats for performance reports and service documentation

8. Appendix A - Required Licenses and Permits: Copies or lists of mandatory transportation licenses and permits

9. Appendix B - Insurance Certificates: Copies of required insurance policies and coverage details