Service Agreement Contract Template for Indonesia

1. Insurance: Insurance requirements when services involve significant risks or regulatory requirements

2. Data Protection: Required when services involve processing of personal or sensitive data

3. Anti-Corruption: Important for high-value contracts or when dealing with government-linked entities

4. Service Level Agreement (SLA): Needed for technical or continuous services with specific performance metrics

5. Subcontracting: Include when service provider may need to engage subcontractors

6. Change Control: Required for long-term or complex services where scope may need adjustment

7. Personnel Requirements: Include when specific qualifications or security clearances are required

8. Compliance with Laws: Detailed compliance obligations for regulated industries or specific sectors

9. Business Continuity: Important for critical services or long-term arrangements

10. Exit Management: Required for complex services requiring transition upon termination

1. Schedule 1 - Service Specifications: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, KPIs, and measurement methods

4. Schedule 4 - Personnel: Key personnel, qualifications, and roles if specific individuals are critical

5. Schedule 5 - Equipment and Materials: List of equipment or materials to be provided by either party

6. Schedule 6 - Locations: Service locations and facility requirements if applicable

7. Schedule 7 - Required Insurances: Specific insurance types and coverage amounts

8. Appendix A - Form of Reports: Templates for required service reports and documentation

9. Appendix B - Contact Details: List of key contacts and escalation procedures

10. Appendix C - Change Request Form: Standard form for requesting and documenting changes to services