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Retail Store Performance Review

Retail Store Performance Review Template for Indonesia

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Key Requirements PROMPT example:

Retail Store Performance Review

"I need a Retail Store Performance Review template for my fashion retail chain's quarterly evaluations starting January 2025, focusing on sales metrics, customer service standards, and visual merchandising compliance for our Jakarta locations."

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Document background
The Retail Store Performance Review is a critical management tool used in the Indonesian retail sector to evaluate and document store performance against predetermined criteria and objectives. This document is typically implemented on a quarterly or annual basis to assess store operations, compliance with Indonesian regulations, and achievement of business targets. It incorporates requirements from Indonesian labor law (Law No. 13 of 2003 on Manpower) and retail trade regulations, while providing a comprehensive evaluation of store metrics, employee performance, and operational effectiveness. The review process helps identify areas for improvement, sets future performance targets, and creates development plans while maintaining compliance with local regulatory requirements.
Suggested Sections

1. Employee Information: Basic details of the employee, store location, position, and review period

2. Performance Metrics Overview: Summary of key performance indicators (KPIs) being evaluated

3. Sales Performance: Detailed analysis of sales targets, actual performance, and revenue metrics

4. Operational Efficiency: Assessment of inventory management, store operations, and procedural compliance

5. Customer Service Standards: Evaluation of customer service quality, feedback, and complaint handling

6. Store Presentation: Assessment of merchandising, store cleanliness, and visual standards

7. Compliance and Safety: Review of adherence to company policies, safety protocols, and regulatory requirements

8. Overall Rating: Final performance rating based on all evaluated criteria

9. Development Plan: Specific actions and goals for improvement in the next review period

10. Acknowledgment: Signatures of reviewer and employee confirming review discussion

Optional Sections

1. Team Leadership: For employees with supervisory responsibilities - evaluation of leadership and team management skills

2. Project Initiatives: For stores implementing special projects or new initiatives during the review period

3. Training Completion: When specific training programs were part of the review period objectives

4. Multi-Store Comparison: For regional performance analysis or multi-store managers

5. Loss Prevention: Detailed section on shrinkage and security measures if this is a specific concern

6. Digital Performance: For stores with significant online or omnichannel operations

Suggested Schedules

1. Schedule A - Performance Metrics Detail: Detailed breakdown of all quantitative performance metrics and calculations

2. Schedule B - Customer Feedback Summary: Compilation of customer feedback, surveys, and ratings

3. Schedule C - Store Audit Results: Results from store audits conducted during the review period

4. Schedule D - Training Records: Record of completed training and certifications

5. Schedule E - Historical Performance Data: Comparative data from previous review periods

6. Appendix 1 - Performance Rating Scale: Detailed explanation of the rating system and criteria

7. Appendix 2 - Development Resources: Available training and development resources for improvement

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Review Period
Performance Metrics
Key Performance Indicators (KPIs)
Store Revenue
Net Sales
Gross Margin
Average Transaction Value
Customer Conversion Rate
Inventory Turnover
Shrinkage
Customer Satisfaction Score
Mystery Shopper Score
Performance Rating
Development Plan
Store Standards
Operational Efficiency
Sales Target
Performance Improvement Plan
Review Committee
Evaluation Criteria
Compliance Standards
Store Audit
Performance Benchmark
Rating Scale
Review Manager
Store Operations
Visual Merchandising Standards
Customer Service Standards
Safety Protocols
Training Requirements
Performance Documentation
Assessment Period
Store Format
Target Market
Market Share
Retail Trading Hours
Operating Procedures
Quality Standards
Store Classification
Performance Metrics Threshold
Clauses
Performance Evaluation Process
Evaluation Criteria
Rating System
Measurement Period
Store Performance Metrics
Sales Targets
Customer Service Standards
Operational Compliance
Health and Safety
Store Presentation Standards
Inventory Management
Staff Management
Training Requirements
Quality Assurance
Data Protection
Confidentiality
Review Documentation
Appeal Process
Performance Improvement
Development Planning
Remedial Actions
Regulatory Compliance
Store Audit Requirements
Reporting Requirements
Review Frequency
Performance Records Retention
Signature and Acknowledgment
Relevant Industries

Retail

Fashion and Apparel

Consumer Electronics

Food and Beverage

Cosmetics and Beauty

Sporting Goods

Home and Furniture

Luxury Goods

Pharmacy and Healthcare

Department Stores

Relevant Teams

Human Resources

Retail Operations

Store Operations

Performance Management

Training and Development

Compliance

Regional Management

Quality Assurance

Employee Relations

Organizational Development

Relevant Roles

Store Manager

Assistant Store Manager

Department Supervisor

Regional Manager

Area Director

Retail Operations Manager

Human Resources Manager

Performance Management Specialist

Training Coordinator

Compliance Officer

District Manager

Retail Director

Operations Analyst

Store Performance Coordinator

Industries
Law No. 13 of 2003 on Manpower (as amended by Job Creation Law): The primary employment law in Indonesia that governs employer-employee relationships, including performance evaluation processes and employee rights
Trade Minister Regulation No. 70 of 2013: Regulates guidelines for planning and development of traditional markets, shopping centers, and modern stores, including operational standards that may affect performance metrics
Law No. 8 of 1999 on Consumer Protection: Provides framework for consumer protection which may influence retail performance criteria and customer service standards
Government Regulation No. 71 of 2019 on Electronic Systems and Transactions: Regulates the handling of electronic data, relevant for digital performance tracking systems and customer data management
Minister of Trade Regulation No. 68 of 2018: Governs modern retail business operations including requirements for operational standards and reporting
Law No. 11 of 2008 on Electronic Information and Transactions (as amended): Relevant for electronic record-keeping of performance reviews and protection of electronic data
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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