Document background
The MSA Agreement serves as a foundational document for establishing long-term service relationships in Indonesia, providing a master framework under which specific services can be ordered through statements of work. This document is particularly relevant when parties anticipate an ongoing relationship involving multiple service engagements over time. It incorporates key requirements of Indonesian law, including compliance with the Indonesian Civil Code, language requirements under Law No. 24 of 2009, and relevant sector-specific regulations. The agreement typically includes comprehensive provisions for service delivery, quality standards, pricing mechanisms, intellectual property protection, and dispute resolution, while maintaining flexibility for specific service arrangements through schedules and statements of work. It is structured to accommodate both domestic Indonesian transactions and international service relationships, making it suitable for various business contexts while ensuring regulatory compliance.
