The Master Services Agreement (MSA) is a fundamental commercial contract used to establish a long-term service provision relationship between parties. This document is particularly crucial in the Hong Kong business environment, where it provides a governing framework for ongoing service arrangements while adhering to Hong Kong's common law system and relevant ordinances. The MSA Agreement sets out the overarching terms and conditions that will apply to all services, with specific service details, pricing, and deliverables typically included in separate schedules or work orders. It's commonly used when parties anticipate multiple service engagements over time and want to avoid negotiating basic terms repeatedly. The agreement incorporates key protections required under Hong Kong law while maintaining flexibility for various service types and business relationships.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and relationship between the parties
3. Definitions and Interpretation: Defined terms and rules for interpreting the agreement
4. Term and Termination: Duration of the agreement and termination provisions
5. Services: General framework for services to be provided
6. Service Standards: Quality standards and service levels required
7. Charges and Payment: Pricing structure, payment terms, and invoicing procedures
8. Obligations of Service Provider: Key responsibilities and commitments of the service provider
9. Customer Obligations: Key responsibilities and commitments of the customer
10. Intellectual Property Rights: Ownership and usage rights of IP
11. Confidentiality: Protection and handling of confidential information
12. Data Protection: Compliance with privacy laws and data handling requirements
13. Liability and Indemnities: Risk allocation between parties
14. Force Majeure: Provisions for unforeseen circumstances
15. General Provisions: Standard legal clauses including notices, amendments, and governing law
1. Change Control: Procedures for managing changes to services - include when services are likely to evolve
2. Disaster Recovery: Business continuity provisions - include for critical services
3. Personnel and Key Personnel: Requirements for service delivery team - include when specific expertise is crucial
4. Security Requirements: Specific security protocols - include for sensitive operations or data
5. Compliance with Laws: Specific regulatory compliance obligations - include for regulated industries
6. Anti-Bribery and Corruption: Specific anti-corruption provisions - include for international services
7. Insurance: Specific insurance requirements - include for high-risk services
8. Transition and Exit: Detailed exit management - include for complex service relationships
1. Schedule 1 - Services Description: Detailed description of services to be provided
2. Schedule 2 - Service Levels: Specific performance metrics and measurement methods
3. Schedule 3 - Charges: Detailed pricing structure and rate cards
4. Schedule 4 - Change Control Procedure: Detailed process for implementing changes
5. Schedule 5 - Key Personnel: Named individuals and roles critical to service delivery
6. Schedule 6 - Technical Requirements: Technical specifications and requirements
7. Schedule 7 - Security Requirements: Detailed security protocols and standards
8. Appendix A - Form of Work Order: Template for individual work orders under the MSA
9. Appendix B - Reports: Templates and requirements for service reporting
Relevant legal definitions
Affiliate
Agreement
Applicable Law
Business Day
Charges
Confidential Information
Contract Year
Customer
Customer Data
Customer Materials
Deliverables
Effective Date
Force Majeure Event
Good Industry Practice
Group
Initial Term
Intellectual Property Rights
Key Personnel
Materials
Personal Data
Personnel
Related Persons
Renewal Term
Representatives
Services
Service Levels
Service Level Agreement
Service Provider
Specification
Statement of Work
Term
Third Party
Work Order
Working Hours
Change Control Procedure
Commencement Date
Dispute
Documentation
Emergency
Fees
Force Majeure Notice
Implementation Plan
Insolvency Event
Laws
Losses
Milestone
Notice
Payment Terms
Project
Quality Standards
Records
Security Requirements
Service Credits
Service Failure
Software
Subsidiary
Systems
Territory
Termination Date
Virus
Agreement
Applicable Law
Business Day
Charges
Confidential Information
Contract Year
Customer
Customer Data
Customer Materials
Deliverables
Effective Date
Force Majeure Event
Good Industry Practice
Group
Initial Term
Intellectual Property Rights
Key Personnel
Materials
Personal Data
Personnel
Related Persons
Renewal Term
Representatives
Services
Service Levels
Service Level Agreement
Service Provider
Specification
Statement of Work
Term
Third Party
Work Order
Working Hours
Change Control Procedure
Commencement Date
Dispute
Documentation
Emergency
Fees
Force Majeure Notice
Implementation Plan
Insolvency Event
Laws
Losses
Milestone
Notice
Payment Terms
Project
Quality Standards
Records
Security Requirements
Service Credits
Service Failure
Software
Subsidiary
Systems
Territory
Termination Date
Virus
Clauses
Interpretation
Term and Duration
Services Provision
Service Levels
Acceptance Testing
Change Control
Payment Terms
Invoicing
Performance Standards
Customer Obligations
Service Provider Obligations
Key Personnel
Subcontracting
Intellectual Property Rights
Data Protection
Confidentiality
Security Requirements
Audit Rights
Warranties
Indemnification
Limitation of Liability
Insurance
Force Majeure
Termination
Exit Management
Business Continuity
Dispute Resolution
Governing Law
Assignment and Novation
Notices
Entire Agreement
Severability
Waiver
Amendment
Third Party Rights
Anti-Corruption
Compliance with Laws
Non-Solicitation
Relationship of Parties
Records and Reports
Publicity
Survival
Term and Duration
Services Provision
Service Levels
Acceptance Testing
Change Control
Payment Terms
Invoicing
Performance Standards
Customer Obligations
Service Provider Obligations
Key Personnel
Subcontracting
Intellectual Property Rights
Data Protection
Confidentiality
Security Requirements
Audit Rights
Warranties
Indemnification
Limitation of Liability
Insurance
Force Majeure
Termination
Exit Management
Business Continuity
Dispute Resolution
Governing Law
Assignment and Novation
Notices
Entire Agreement
Severability
Waiver
Amendment
Third Party Rights
Anti-Corruption
Compliance with Laws
Non-Solicitation
Relationship of Parties
Records and Reports
Publicity
Survival
Relevant Industries
Information Technology
Professional Services
Consulting
Telecommunications
Financial Services
Business Process Outsourcing
Software Development
Cloud Services
Facilities Management
Healthcare Services
Manufacturing
Logistics and Supply Chain
Relevant Teams
Legal
Procurement
Operations
Commercial
Sales
Business Development
Risk and Compliance
Finance
Project Management
Account Management
Relevant Roles
General Counsel
Legal Counsel
Contract Manager
Procurement Manager
Commercial Director
Chief Operating Officer
Operations Manager
Project Manager
Account Manager
Sales Director
Business Development Manager
Risk Manager
Compliance Officer
Chief Financial Officer
Finance Manager
Find the exact document you need
SLA Itsm
An IT Service Management SLA template under Hong Kong law, defining service standards and operational procedures between IT providers and clients.
find out more
SLA For P1
Hong Kong-governed Service Level Agreement defining standards and commitments for Priority 1 (highest priority) services and incident management.
find out more
SLA Call
Hong Kong-governed Service Level Agreement for call services, defining performance standards and operational requirements for telephone-based customer support services.
find out more
SLA Base
A Hong Kong law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service providers and customers.
find out more
SLA And Sop
A Hong Kong law-governed document that defines service standards, performance metrics, and operational procedures between service provider and recipient.
find out more
Service Level Agreement (Healthcare)
A Hong Kong-governed agreement defining healthcare service delivery standards, performance metrics, and operational requirements between healthcare providers and client organizations.
find out more
Generic NDA Agreement
A Hong Kong law-governed NDA for protecting confidential information in business relationships.
find out more
Expatriate Contract Of Employment
Hong Kong-governed employment contract for expatriate employees, covering comprehensive employment terms, benefits, and international mobility provisions.
find out more
Common Law Partnership Agreement
A Hong Kong law-governed agreement establishing the terms and conditions for a business partnership, including partner rights, obligations, and operational framework.
find out more
Average SLA
A Hong Kong law-governed agreement defining service standards, performance metrics, and remedies for service delivery between provider and customer.
find out more
Agency SLA
A Hong Kong-governed agreement establishing an agency relationship with defined service levels, performance metrics, and compliance requirements under Hong Kong law.
find out more
Network SLA Monitoring
A Hong Kong law-governed agreement establishing terms and metrics for network monitoring services, including performance standards and reporting requirements.
find out more
Shipping Receipt
A Hong Kong law-governed document evidencing carrier's receipt of goods for shipment, containing essential shipping details and terms of carriage.
find out more
Skills Evaluation
A Hong Kong-compliant agreement establishing the framework and procedures for professional skills evaluation and assessment.
find out more
SLA Enterprise
A Hong Kong law-governed enterprise Service Level Agreement defining performance metrics and obligations between service provider and enterprise customer.
find out more
Sla (Healthcare)
Healthcare Service Level Agreement template compliant with Hong Kong healthcare regulations and data protection laws.
find out more
SLA Uptime
A Hong Kong law-governed Service Level Agreement defining guaranteed uptime commitments, measurement methods, and compensation mechanisms between service providers and clients.
find out more
SLA Policy
Hong Kong-governed Service Level Agreement Policy document defining service standards, performance metrics, and mutual obligations between service providers and customers.
find out more
SLA Planning
A Hong Kong-compliant planning framework for establishing service level agreements, defining performance metrics and delivery standards.
find out more
Security Risk Assessment Report
A security risk assessment report that evaluates organizational security posture and provides risk mitigation recommendations, aligned with Hong Kong regulatory requirements and international standards.
find out more
International Travel Permission Declaration Form
A Hong Kong-compliant declaration form authorizing and documenting permission for international travel, meeting both local legal requirements and international standards.
find out more
Service Level Agreement For Building Maintenance
A Hong Kong law-governed agreement defining terms and standards for building maintenance services, including service levels, responsibilities, and compliance requirements.
find out more
SLA Training
A Hong Kong law-governed agreement setting performance standards and terms for professional training service delivery.
find out more
SLA Time For Incidents
A Hong Kong law-governed SLA defining incident response time commitments and management procedures between service providers and customers.
find out more
SLA Storage
A Hong Kong law-governed agreement defining terms, conditions, and performance metrics for data storage services, ensuring service quality and legal compliance.
find out more
SLA Employee
A Hong Kong law-governed employment agreement incorporating service level standards and performance metrics between employer and employee.
find out more
SLA Audit
A Hong Kong law-governed document for conducting systematic audits of Service Level Agreements, ensuring compliance and performance evaluation.
find out more
Guaranteed SLA
A Hong Kong law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for service failures.
find out more
Email SLA
Hong Kong-governed Service Level Agreement for email services, specifying performance standards and compliance requirements.
find out more
Bandwidth SLA
A Hong Kong law-governed agreement defining bandwidth service levels, performance metrics, and remedies between service providers and customers.
find out more
Availability SLA
A Hong Kong law-governed agreement establishing guaranteed service availability levels, measurement methods, and compensation mechanisms between service providers and their customers.
find out more
Service Level Agreement For IT Support
Hong Kong-governed IT Support Service Level Agreement defining service standards, performance metrics, and mutual obligations for technology support services.
find out more
Service Invoice
A commercial document compliant with Hong Kong regulations for requesting payment for services rendered, including required business and tax information.
find out more
Performance Review Meeting Minutes
A Hong Kong-compliant document recording performance review meeting outcomes, including performance assessment, goals, and action items.
find out more
Nonprofit Sponsorship Agreement
A Hong Kong law-governed agreement establishing sponsorship terms between a corporate sponsor and a nonprofit organization, detailing financial commitments and mutual obligations.
find out more
Finance Risk Assessment
A regulatory-compliant financial risk assessment document under Hong Kong jurisdiction, analyzing and addressing various financial risks facing an organization.
find out more
Delivery Invoice
A Hong Kong-compliant commercial document that combines delivery confirmation with invoice details, meeting local legal and tax requirements.
find out more
SLA Communication
Hong Kong law-governed Service Level Agreement defining performance metrics and standards for communication services provision.
find out more
Service Level Agreement For Consultants
A Hong Kong-governed agreement defining service levels and performance standards for consulting services, including metrics and delivery requirements.
find out more
MSP Service Level Agreement
A Hong Kong law-governed agreement defining service levels and delivery terms between a Managed Service Provider and client for IT services provision.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)