Managed IT Services Proposal Template for Indonesia

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Key Requirements PROMPT example:

Managed IT Services Proposal

"I need a Managed IT Services Proposal for a medium-sized healthcare provider in Jakarta, focusing on cybersecurity and HIPAA-compliant cloud services, with implementation planned for March 2025."

Document background
The Managed IT Services Proposal is a crucial document used when an IT service provider seeks to formally offer comprehensive technology management services to a client organization in Indonesia. It is typically prepared in response to a client's request for proposal (RFP) or as a proactive business development initiative. The document must comply with Indonesian regulations, particularly those governing electronic systems, data protection, and business services. The proposal includes detailed service descriptions, technical specifications, service level agreements, pricing structures, and implementation plans. It serves as a foundation for negotiation and, once accepted, forms the basis for a binding managed services agreement. The document is particularly relevant in Indonesia's rapidly evolving digital economy, where organizations increasingly seek professional IT management to maintain competitive advantage and ensure regulatory compliance.
Suggested Sections

1. Parties: Identification of the service provider and the potential client, including full legal names, registration numbers, and addresses

2. Background: Context of the proposal, including client's current IT environment and business needs

3. Definitions: Clear definitions of technical terms, service levels, and other key terms used throughout the proposal

4. Scope of Services: Detailed description of all IT services to be provided, including managed infrastructure, support, maintenance, and monitoring

5. Service Level Agreements: Specific performance metrics, response times, and service quality standards

6. Term and Timeline: Proposed duration of the service agreement and implementation timeline

7. Pricing and Payment Terms: Detailed cost breakdown, payment schedule, and terms

8. Responsibilities and Requirements: Clear delineation of provider and client responsibilities, including access requirements and cooperation needed

9. Security and Compliance: Security measures, data protection protocols, and compliance with Indonesian regulations

10. Support and Maintenance: Details of support services, maintenance schedules, and incident management procedures

11. Termination Provisions: Conditions and procedures for contract termination and service transition

12. Acceptance Terms: Process for proposal acceptance and conversion to a binding agreement

Optional Sections

1. Business Continuity and Disaster Recovery: Detailed procedures for ensuring service continuity during disasters or major incidents - include for critical systems or when specifically requested

2. Training and Knowledge Transfer: Details of any training provided to client staff - include when significant user training is part of the service

3. Innovation and Improvement: Proposed approach to service improvement and technology innovation - include for long-term contracts or when digital transformation is a key objective

4. Transition and Implementation: Detailed transition plan from current systems - include when taking over from another provider or implementing complex systems

5. Data Migration: Procedures and timelines for data migration - include when significant data transfer is required

6. Custom Development Services: Details of any custom development work - include when bespoke solutions are part of the proposal

7. Hardware Procurement: Details of hardware supply services - include when hardware provision is part of the service scope

Suggested Schedules

1. Schedule A - Technical Specifications: Detailed technical specifications of all systems, infrastructure, and services to be provided

2. Schedule B - Service Level Metrics: Detailed breakdown of all service level agreements, including measurement methods and reporting procedures

3. Schedule C - Price Breakdown: Detailed pricing information including unit costs, volume discounts, and additional service charges

4. Schedule D - Implementation Plan: Detailed project plan for service implementation including milestones and deliverables

5. Schedule E - Support Procedures: Detailed support procedures, escalation paths, and contact information

6. Schedule F - Security Protocols: Detailed security measures, compliance procedures, and data protection protocols

7. Appendix 1 - Equipment Inventory: List of all hardware and software to be managed under the service

8. Appendix 2 - Compliance Certificates: Copies of relevant certifications and compliance documents

9. Appendix 3 - Service Performance Reports: Sample reports and dashboards to be provided as part of service monitoring

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Relevant Industries

Technology

Banking and Financial Services

Healthcare

Manufacturing

Retail

Education

Government and Public Sector

Telecommunications

E-commerce

Logistics and Transportation

Professional Services

Energy and Utilities

Relevant Teams

Information Technology

Operations

Finance

Legal

Procurement

Risk and Compliance

Executive Leadership

Digital Transformation

Infrastructure and Support

Security and Compliance

Relevant Roles

Chief Information Officer

IT Director

Chief Technology Officer

Procurement Manager

IT Operations Manager

Chief Financial Officer

Chief Executive Officer

IT Infrastructure Manager

Digital Transformation Director

Technology Consultant

Business Development Manager

Legal Counsel

Risk and Compliance Manager

IT Service Delivery Manager

Solutions Architect

Industries
Government Regulation No. 71 of 2019 on Electronic Systems and Transactions: Regulates the implementation of electronic systems and transactions in Indonesia, including requirements for IT service providers and electronic system operators
Law No. 11 of 2008 on Electronic Information and Transactions (EIT Law): The primary legislation governing electronic transactions and information in Indonesia, including digital signatures, electronic contracts, and domain names
Minister of Communication and Information Technology Regulation No. 5 of 2020: Regulates private electronic system operators, including registration requirements and technical standards
Law No. 24 of 2019 on Creative Economy: Provides framework for digital economy services including IT services and digital content creation
Personal Data Protection Bill (2022): New comprehensive data protection law establishing requirements for processing personal data, including obligations for service providers handling personal data
Law No. 8 of 1999 on Consumer Protection: Governs consumer rights and business obligations in service provision, including IT services
Government Regulation No. 80 of 2019: Regulates e-commerce activities and digital platforms, including requirements for business operations in the digital space
Law No. 3 of 1982 on Mandatory Company Registration: Basic business registration requirements that apply to all service providers, including IT service companies
Minister of Communication and Information Technology Regulation No. 20 of 2016: Specific regulations on personal data protection in electronic systems
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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