1. Service Levels and KPIs: Detailed service level agreements and key performance indicators, used when specific performance metrics need to be monitored

2. Disaster Recovery: Procedures for business continuity and disaster recovery, important for critical services

3. Staff and Personnel: Requirements for service provider's personnel, including qualifications and security clearance, relevant when staff are customer-facing or require specific credentials

4. Insurance: Specific insurance requirements, important for high-risk services or when handling valuable assets

5. Change Control: Procedures for managing changes to services or specifications, useful for long-term or complex service arrangements

6. Audit Rights: Client's rights to audit service provider's operations, important for regulated industries or critical services

7. Exit Management: Detailed procedures for service transition upon termination, important for complex or critical services

1. Schedule 1 - Service Specifications: Detailed technical and operational specifications of services to be provided

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, pricing structure, and payment terms

3. Schedule 3 - Service Levels: Specific service level requirements and performance metrics

4. Schedule 4 - Key Personnel: List of key personnel assigned to the services and their roles

5. Schedule 5 - Data Processing Agreement: Specific terms for handling personal data in compliance with privacy laws

6. Schedule 6 - Business Continuity Plan: Details of disaster recovery and business continuity procedures

7. Appendix A - Contact Details: Contact information for key representatives from both parties

8. Appendix B - Required Reports: Templates and specifications for required service reports