The Service Bureau Agreement is essential for organizations in Malaysia seeking to outsource specialized business processes, data management, or technical services to a dedicated service provider. This agreement type is commonly used when a company requires professional third-party services but wants to maintain control over service quality and data security. The document addresses key aspects required under Malaysian law, including data protection requirements under the PDPA 2010, service level commitments, operational standards, and compliance obligations. It's particularly relevant in today's digital economy where businesses increasingly rely on specialized service providers for efficiency and expertise. The Service Bureau Agreement includes comprehensive provisions for performance monitoring, data handling, confidentiality, and dispute resolution, all aligned with Malaysian legal requirements and business practices.

1. Parties: Identification of the service bureau and the client, including registration numbers and addresses

2. Background: Context of the agreement and general purpose of the service bureau arrangement

3. Definitions: Key terms used throughout the agreement including Services, Service Levels, Confidential Information, etc.

4. Scope of Services: Detailed description of services to be provided by the service bureau

5. Service Levels: Performance standards and metrics for service delivery

6. Fees and Payment: Payment terms, fee structure, and invoicing procedures

7. Term and Termination: Duration of agreement and termination provisions

8. Obligations of Service Provider: Key responsibilities and commitments of the service bureau

9. Client Responsibilities: Obligations and requirements of the client

10. Data Protection and Privacy: Compliance with PDPA and data handling requirements

11. Confidentiality: Protection of confidential information and trade secrets

12. Intellectual Property: Ownership and usage rights of IP created or used in service delivery

13. Liability and Indemnification: Limitation of liability and indemnification provisions

14. Force Majeure: Provisions for unforeseen circumstances and events beyond control

15. Governing Law: Application of Malaysian law and jurisdiction

16. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments