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1. Parties: Identification of the service provider and the client, including full legal names and registered addresses
2. Background: Context of the agreement, including brief description of the client's needs and service provider's capabilities
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance services to be provided, including frequency and coverage
5. Term and Renewal: Duration of the agreement and conditions for renewal
6. Service Provider's Obligations: Detailed responsibilities and commitments of the maintenance service provider
7. Client's Obligations: Client's responsibilities including access provision and cooperation requirements
8. Fees and Payment Terms: Maintenance fees, payment schedule, and related financial terms
9. Service Levels: Performance standards, response times, and quality metrics
10. Health and Safety: Safety requirements and compliance with relevant regulations
11. Insurance and Liability: Insurance requirements and limitation of liability provisions
12. Termination: Conditions and procedures for contract termination
13. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
14. Confidentiality: Protection of confidential information and trade secrets
15. Governing Law and Jurisdiction: Specification of Hong Kong law as governing law and jurisdiction
1. Emergency Services: Additional provisions for emergency maintenance services outside regular scope
2. Specialized Equipment: Special terms for maintenance of specific equipment or systems
3. Staff Requirements: Specific qualifications or certifications required for maintenance personnel
4. Environmental Compliance: Environmental protection measures and compliance requirements
5. Subcontracting: Terms governing the use of subcontractors for specific maintenance tasks
6. Intellectual Property: IP rights related to maintenance software or proprietary systems
7. Data Protection: Specific provisions for handling personal or sensitive data during maintenance
8. Warranty: Additional warranty terms for replaced parts or completed works
1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services
2. Schedule 2 - Equipment List: Comprehensive list of equipment/assets covered under maintenance
3. Schedule 3 - Maintenance Schedule: Detailed timeline and frequency of maintenance activities
4. Schedule 4 - Fee Schedule: Breakdown of fees, rates, and payment terms
5. Schedule 5 - Service Level Requirements: Detailed performance metrics and service level agreements
6. Schedule 6 - Contact Details: Key contact persons and escalation procedures
7. Appendix A - Maintenance Checklist: Standard maintenance procedures and checklists
8. Appendix B - Incident Report Template: Standard format for reporting maintenance incidents
9. Appendix C - Health and Safety Procedures: Specific safety protocols and procedures
Agreed Service Levels
Annual Fee
Applicable Laws
Approved Contractors
Business Day
Business Hours
Client
Commencement Date
Confidential Information
Contract Year
Corrective Maintenance
Defects
Emergency Maintenance
Equipment
Facilities
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Laws of Hong Kong
Maintenance Fee
Maintenance Personnel
Maintenance Schedule
Maintenance Services
Maintenance Standards
Normal Working Hours
Notice
Parties
Planned Maintenance
Premises
Preventive Maintenance
Property
Regular Hours Rate
Response Time
Scheduled Maintenance
Service Level Agreement
Service Provider
Service Report
Spare Parts
Specified Equipment
Staff
Subcontractors
Term
Territory
Warranty Period
Work Order
Definitions
Interpretation
Term and Renewal
Scope of Services
Service Provider Obligations
Client Obligations
Service Levels
Fees and Payment
Health and Safety
Access and Security
Staff and Subcontractors
Quality Standards
Equipment and Materials
Inspections and Testing
Records and Reporting
Warranties and Representations
Insurance
Liability and Indemnification
Force Majeure
Confidentiality
Data Protection
Intellectual Property
Compliance with Laws
Anti-Corruption
Termination
Consequences of Termination
Dispute Resolution
Assignment and Subcontracting
Notices
Entire Agreement
Amendments
Severability
Waiver
Governing Law and Jurisdiction
Real Estate
Property Management
Facilities Management
Commercial Buildings
Residential Properties
Industrial Facilities
Healthcare Facilities
Educational Institutions
Retail
Hospitality
Data Centers
Manufacturing
Office Buildings
Shopping Malls
Public Infrastructure
Legal
Facilities Management
Operations
Procurement
Risk Management
Technical Services
Property Management
Maintenance
Contract Administration
Compliance
Asset Management
Facility Manager
Property Manager
Building Manager
Maintenance Supervisor
Operations Director
Technical Services Manager
Contract Administrator
Procurement Manager
Legal Counsel
Risk Manager
Asset Manager
Building Services Engineer
Maintenance Engineer
Operations Manager
Chief Technical Officer
Estate Manager
Compliance Officer
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