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1. Parties: Identification and details of the service provider and client
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions and Interpretation: Definitions of key terms and interpretation rules
4. Scope of Services: Detailed description of services to be provided
5. Term and Commencement: Duration of the agreement and start date
6. Service Provider's Obligations: Key responsibilities and commitments of the service provider
7. Client's Obligations: Key responsibilities and commitments of the client
8. Fees and Payment: Payment terms, amounts, and invoicing procedures
9. Service Levels: Performance standards and metrics for service delivery
10. Confidentiality: Protection of confidential information
11. Data Protection: Compliance with PDPO and data handling requirements
12. Liability and Indemnity: Limitation of liability and indemnification provisions
13. Termination: Circumstances and procedures for ending the agreement
14. Force Majeure: Provisions for unforeseen circumstances
15. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law
1. Intellectual Property Rights: Required if services involve creation or use of intellectual property
2. Non-Competition: Include if restricting service provider from competing activities
3. Insurance: Required for high-risk services or when significant liability is involved
4. Security Requirements: Include if services involve access to sensitive systems or facilities
5. Change Control: For complex services where scope changes are likely
6. Business Continuity: Important for critical services requiring disaster recovery planning
7. Compliance with Laws: Detailed section needed if services are heavily regulated
8. Anti-Bribery and Corruption: Important for high-value contracts or government-related services
9. Assignment and Subcontracting: Include if these rights need to be specifically addressed
1. Service Specification: Detailed technical specifications of services
2. Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Service Levels and KPIs: Detailed performance metrics and measurement methods
4. Contact Details and Key Personnel: List of key contacts and authorized representatives
5. Required Insurance Coverage: Details of insurance types and coverage levels
6. Data Processing Requirements: Specific requirements for handling personal data
7. Change Control Procedure: Detailed process for managing changes to services
8. Form of Reports: Templates and requirements for service reporting
Applicable Law
Business Day
Charges
Client
Client Materials
Commencement Date
Confidential Information
Data Protection Laws
Deliverables
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Material Breach
Personal Data
Personnel
Representatives
Services
Service Levels
Service Provider
Specification
Sub-contractor
Term
Termination Date
Working Hours
Change Request
Dispute
Documentation
Emergency
Fees
Group
Liability
Loss
Notice
Performance Standards
Project
Quality Standards
Records
Reports
Schedule
Service Credits
Service Failure
Special Terms
Territory
Third Party
Variation
Appointment
Term and Duration
Services
Service Levels
Performance Standards
Service Provider Obligations
Client Obligations
Personnel
Key Personnel
Fees and Payment
Invoicing
Tax
Record Keeping
Reporting
Audit Rights
Intellectual Property Rights
Confidentiality
Data Protection
Privacy
Security
Insurance
Liability
Indemnification
Force Majeure
Change Control
Dispute Resolution
Termination
Exit Management
Assignment and Subcontracting
Non-Competition
Non-Solicitation
Notices
Governing Law
Jurisdiction
Entire Agreement
Severability
Waiver
Variation
Third Party Rights
Compliance with Laws
Anti-Bribery and Corruption
Business Continuity
Health and Safety
Environmental Compliance
Warranties
Remedies
Time of the Essence
Relationship of Parties
Information Technology
Professional Services
Consulting
Financial Services
Healthcare
Education
Manufacturing
Logistics
Real Estate
Construction
Telecommunications
Retail
Hospitality
Facilities Management
Business Process Outsourcing
Legal
Procurement
Operations
Commercial
Risk and Compliance
Finance
Business Development
Project Management
Service Delivery
Account Management
Senior Management
Contract Administration
Legal Counsel
Procurement Manager
Contract Manager
Operations Director
Chief Operating Officer
Commercial Director
Risk Manager
Compliance Officer
Business Development Manager
Project Manager
Service Delivery Manager
Account Manager
Chief Financial Officer
General Manager
Managing Director
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