1. Change Management: Procedures for requesting and implementing service changes - include if service modifications are anticipated

2. Business Continuity: Extended continuity planning beyond basic disaster recovery - include for critical business systems

3. Transition Services: Procedures for service transition at contract end - include if complex data handling is involved

4. Third-Party Integration: Terms for integration with other service providers - include if multiple vendor relationships exist

5. Data Center Specifications: Specific requirements for data center locations and standards - include if physical location is critical

6. Compliance Requirements: Industry-specific compliance terms - include for regulated industries

7. Environmental Standards: Green computing and environmental requirements - include if environmental impact is a concern

1. Schedule 1 - Service Definitions: Detailed technical definitions and service terminology

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Payment Terms: Detailed fee structure, rates, and payment calculations

4. Schedule 4 - Technical Requirements: Detailed technical specifications for backup systems and processes

5. Schedule 5 - Security Standards: Comprehensive security protocols and compliance requirements

6. Schedule 6 - Backup Schedule: Detailed timing and frequency of different backup types

7. Schedule 7 - Recovery Time Objectives: Specific recovery time commitments for different data types

8. Schedule 8 - Contact Details: Key personnel and escalation procedures

9. Appendix A - Service Credit Calculations: Detailed formulas and examples for service credit calculations

10. Appendix B - Incident Response Procedures: Step-by-step procedures for handling various types of incidents