1. Business Continuity: Procedures for maintaining services during disruptions, used when services are mission-critical

2. Security Requirements: Specific security protocols, included when handling sensitive or classified information

3. Training and Knowledge Transfer: Requirements for staff training and knowledge sharing, used when service delivery requires specific expertise

4. Compliance with Environmental Policies: Environmental considerations, included when services have environmental impact

5. Cost Allocation: Internal cost charging mechanisms, used when interdepartmental billing is required

6. Third Party Dependencies: Management of external dependencies, included when external vendors or systems are involved

1. Schedule 1 - Service Specifications: Detailed technical specifications of services

2. Schedule 2 - Performance Metrics: Detailed KPIs and measurement methodologies

3. Schedule 3 - Operating Level Procedures: Day-to-day operational procedures and processes

4. Schedule 4 - Contact Details and Escalation Matrix: Key personnel contacts and escalation hierarchy

5. Schedule 5 - Report Templates: Standard formats for performance reports and documentation

6. Appendix A - Technical Infrastructure: Details of systems, equipment, and technical requirements

7. Appendix B - Compliance Checklist: Regulatory and policy compliance requirements

8. Appendix C - Service Change Request Form: Standard form for requesting changes to services