Operating Service Agreement for the United Kingdom

Operating Service Agreement Template for England and Wales

An Operating Service Agreement is a comprehensive legal document governed by English and Welsh law that establishes the terms and conditions under which one party provides operational services to another. It details service specifications, performance standards, pricing structures, and operational responsibilities while ensuring compliance with UK regulatory requirements, including data protection and service quality standards. The agreement typically includes service level agreements (SLAs), performance metrics, and remedies for service failures.

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What is a Operating Service Agreement?

The Operating Service Agreement is essential for businesses requiring formalized operational service arrangements under English and Welsh law. This contract type is particularly valuable when establishing long-term service relationships that require clear performance metrics, service standards, and operational procedures. The agreement addresses key aspects such as service delivery, quality standards, pricing, liability allocation, and regulatory compliance, providing a robust framework for managing operational service relationships while protecting both parties' interests.

What sections should be included in a Operating Service Agreement?

1. Parties: Identification and details of contracting parties

2. Background: Context and purpose of the agreement

3. Definitions: Key terms used throughout the agreement

4. Services: Detailed description of services to be provided

5. Service Levels: Performance standards and metrics

6. Charges and Payment: Pricing, payment terms, and invoicing

7. Term and Termination: Duration and termination provisions

8. Liability and Indemnities: Risk allocation between parties

What sections are optional to include in a Operating Service Agreement?

1. Change Control: Process for managing changes to services - recommended for complex or long-term service arrangements

2. Force Majeure: Provisions for unforeseen circumstances that may affect service delivery

3. TUPE: Employee transfer provisions - required when service provision involves staff transfers

What schedules should be included in a Operating Service Agreement?

1. Schedule 1 - Service Description: Detailed specification of services

2. Schedule 2 - Service Levels: Detailed performance metrics and KPIs

3. Schedule 3 - Charges: Detailed pricing structure and calculations

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

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Free to use

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Information Technology
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Relevant Teams

Operations
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Finance
Procurement
Compliance

Relevant Roles

Operations Director
Service Delivery Manager
Commercial Manager
Legal Counsel
Contract Manager
Procurement Manager

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Standard LLC Agreement

An England & Wales legal document outlining the operational framework for a limited liability company.

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What is a Operating Service Agreement?

What sections should be included in a Operating Service Agreement?

What sections are optional to include in a Operating Service Agreement?

What schedules should be included in a Operating Service Agreement?

Authors

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