Communications Act 2003: Primary legislation that establishes the regulatory framework for telecommunications services and Ofcom's powers, including consumer protection measures

Consumer Rights Act 2015: Key legislation covering consumer contracts for goods and services, establishing rights for services to be provided with reasonable care and skill, and defining remedies for service failures

Consumer Contracts Regulations 2013: Regulations detailing requirements for information provision and cancellation rights in consumer contracts

Supply of Goods and Services Act 1982: Earlier legislation that may still have relevant provisions, though largely superseded by the Consumer Rights Act 2015

Electronic Communications (Universal Service) Order 2003: Establishes minimum service standards for telephone providers and defines universal service obligations

Ofcom General Conditions of Entitlement: Regulatory conditions setting out specific requirements for communication providers, including complaints handling procedures

ADR Schemes: Alternative Dispute Resolution schemes including CISAS (Communications and Internet Services Adjudication Scheme) and Ombudsman Services: Communications