A Complaint Letter For Telephone Not Working is a formal document used when telephone services provided by a telecommunications company in Malaysia fail to function properly. This document is essential when informal attempts to resolve the issue have been unsuccessful and a formal written complaint is necessary. It should be used when telephone services have been disrupted for an extended period, when customer service has been unresponsive, or when the issue requires formal documentation. The letter must comply with Malaysian telecommunications regulations, particularly the Communications and Multimedia Act 1998, and should include specific details about the service disruption, account information, and previous contact attempts. This format ensures the complaint can be properly processed and, if necessary, escalated to the Malaysian Communications and Multimedia Commission (MCMC) for regulatory intervention.

1. Sender's Details: Full name, address, contact number, and customer account number

2. Date: Current date of writing the letter

3. Recipient's Details: Name of the telephone service provider, department (usually Customer Service), and full address

4. Subject Line: Clear indication that this is a complaint about telephone service issues

5. Service Details: Telephone number affected and type of service subscribed

6. Problem Description: Detailed explanation of the telephone service issue, including when it started

7. Impact Statement: Description of how the service disruption has affected you

8. Previous Contact Attempts: Details of any previous attempts to resolve the issue, including dates and reference numbers

9. Specific Request: Clear statement of what action you want the company to take

10. Closing: Professional closing with expected timeframe for response and your signature