Collection Dunning Letter for the United Kingdom

Collection Dunning Letter Template for England and Wales

A Collection Dunning Letter is a formal written communication used in England and Wales to demand payment of overdue debts. It serves as a crucial step in the debt collection process, complying with FCA regulations and UK consumer protection laws. The letter formally notifies debtors of their outstanding obligations, outlines consequences of non-payment, and provides clear payment instructions while maintaining professional standards and legal compliance.

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What is a Collection Dunning Letter?

Collection Dunning Letters are essential tools in the debt recovery process under English and Welsh law. These letters serve as formal payment demands when accounts become delinquent, typically sent after initial payment deadlines have passed. A Collection Dunning Letter must balance assertiveness with compliance, adhering to FCA guidelines and consumer protection regulations. It should clearly state the debt amount, payment terms, and consequences of non-payment while avoiding harassment or unfair practices. The document is crucial for establishing a paper trail for potential legal proceedings and demonstrating reasonable attempts at debt collection.

What sections should be included in a Collection Dunning Letter?

1. Recipient Details: Full name and address of the debtor

2. Account Information: Reference numbers and relevant account details

3. Debt Details: Amount owed, original creditor, nature of debt

4. Payment Demand: Clear statement of amount required and deadline

5. Payment Options: Available methods of payment

6. Legal Warning: Statement of potential consequences of non-payment

What sections are optional to include in a Collection Dunning Letter?

1. Payment Plan Options: Details of available installment plans, use when willing to accept partial payments

2. Previous Communications Reference: Reference to prior contact attempts, use when not first notice

3. Debt Breakdown: Detailed breakdown of charges, use for complex debts with multiple components

What schedules should be included in a Collection Dunning Letter?

1. Statement of Account: Detailed transaction history showing how the debt accumulated

2. Payment Slip: Detachable portion for making payments

3. Information Sheet: Standard FCA-required information about debt advice and consumer rights

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

England and Wales

Publisher

Genie AI

Cost

Free to use
Industries

Consumer Credit Act 1974: Primary legislation regulating consumer credit and hire agreements, setting requirements for creditor-debtor communications and defining their respective rights and obligations

Financial Services and Markets Act 2000: Establishes the regulatory framework for financial services and governs the conduct of debt collection activities

FCA Guidelines (CONC 7): Regulatory guidelines covering arrears, default and recovery, including rules about treating customers fairly and requirements for clear, fair and not misleading communications

Data Protection Act 2018 and UK GDPR: Legislation governing the handling of personal information, data privacy requirements, and restrictions on sharing debtor information

Consumer Rights Act 2015: Legislation ensuring fairness of terms and transparency requirements in consumer contracts and communications

Administration of Justice Act 1970: Section 40 specifically prohibits harassment of debtors and regulates acceptable debt collection practices

Protection from Harassment Act 1997: General legislation providing protection against harassment, applicable to debt collection activities and communications

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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