Customer Contract Template for Denmark

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Customer Contract

Document background

This Customer Contract template is designed for use in the Danish market when establishing formal business relationships with customers, whether individual consumers or business clients. It provides a comprehensive framework that ensures compliance with Danish contract law, consumer protection regulations, and relevant EU directives. The document is particularly valuable for businesses operating in Denmark that need to formalize their customer relationships while adhering to local legal requirements. The contract includes essential provisions for service/product delivery, payment terms, liability limitations, and dispute resolution mechanisms, all structured to align with Danish legal standards. It's specifically crafted to protect both the business's interests and customer rights, incorporating mandatory consumer protection provisions required under Danish law.

Suggested Sections

1. Parties: Identification of the business (service/goods provider) and the customer, including full legal names, registration numbers (for businesses), and addresses

2. Background: Brief context of the agreement and its purpose

3. Definitions: Clear definitions of key terms used throughout the agreement

4. Services/Products: Detailed description of the services or products being provided

5. Price and Payment: Pricing structure, payment terms, invoicing details, and any applicable taxes

6. Duration and Termination: Contract period, renewal terms, and termination rights, including mandatory consumer cooling-off period

7. Delivery and Performance: Terms regarding delivery or performance of services, including timelines and standards

8. Customer Obligations: Clear and fair outline of customer responsibilities and requirements

9. Provider Obligations: Provider's commitments, service levels, and quality standards

10. Data Protection: GDPR compliance provisions and data handling procedures

11. Liability and Warranties: Warranty terms and limitation of liability provisions compliant with Danish consumer protection laws

12. Complaints and Dispute Resolution: Process for handling complaints and resolving disputes, including reference to Danish consumer complaint boards

13. Governing Law: Confirmation of Danish law as governing law and jurisdiction

Optional Sections

1. Intellectual Property Rights: Include when the service or product involves IP rights, software licenses, or content creation

2. Confidentiality: Include when sensitive information will be exchanged between parties

3. Force Majeure: Include when long-term or critical services are being provided

4. Assignment: Include when transfer of rights needs to be restricted or permitted under specific conditions

5. Insurance: Include when services involve significant risks or regulatory requirements for insurance

6. Audit Rights: Include when compliance monitoring or quality control requires audit provisions

7. Service Levels: Include when providing ongoing services with specific performance metrics

8. Change Management: Include when services or products may need modification during the contract term

Suggested Schedules

1. Service Description: Detailed technical specifications of services or products

2. Price List: Detailed pricing information, including any volume discounts or special rates

3. Service Level Agreement: Specific performance metrics and service levels with associated remedies

4. Data Processing Agreement: Detailed GDPR-compliant data processing terms when personal data is processed

5. Technical Requirements: Any technical specifications or requirements for service delivery or product use

6. Contact Details: List of key contacts and escalation procedures

7. Standard Terms: Any standard terms and conditions referenced in the main agreement

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