The Customer Contract is a fundamental legal document used in Austrian business operations to establish and regulate the relationship between businesses and their customers. This document is essential when providing goods or services to consumers in Austria, ensuring compliance with the Austrian Civil Code (ABGB), Consumer Protection Act (KSchG), and E-Commerce Act (ECG). It includes mandatory consumer protection provisions, withdrawal rights, data protection clauses, and specific requirements for distance selling where applicable. The contract serves as a comprehensive framework that protects both business interests and consumer rights while maintaining compliance with Austrian and EU regulations. It should be regularly reviewed and updated to reflect changes in legislation and business practices.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of the business (including company registration details) and the customer
2. Background: Context of the agreement and general purpose
3. Definitions: Clear definitions of key terms used throughout the contract
4. Subject Matter of Contract: Detailed description of goods/services to be provided
5. Price and Payment Terms: Clear pricing structure, payment methods, and due dates
6. Delivery or Performance: Timing and conditions of delivery or service provision
7. Consumer Rights: Mandatory consumer protection rights under KSchG including withdrawal rights
8. Warranty and Liability: Statutory warranty provisions and liability limitations
9. Data Protection: GDPR compliance and data processing information
10. Term and Termination: Duration of contract and termination conditions
11. Governing Law and Jurisdiction: Confirmation of Austrian law application and competent courts
1. Quality Standards: Specific quality requirements for goods or services, used when delivering regulated or high-specification products
2. Service Level Agreement: Detailed performance metrics and standards, included for ongoing service contracts
3. Intellectual Property: IP rights and usage terms, needed when intellectual property is involved
4. Confidentiality: Confidentiality obligations, included when sensitive information is shared
5. Insurance: Insurance requirements, included for high-risk products or services
6. Force Majeure: Provisions for unforeseen circumstances, recommended for long-term contracts
7. Assignment: Rights to transfer the contract, included for complex business relationships
1. Product/Service Specification: Detailed technical specifications of products or services
2. Price List: Detailed pricing information including any variable components
3. Service Level Metrics: Detailed performance indicators and measurement methods
4. Data Processing Agreement: Detailed GDPR-compliant data processing terms
5. Withdrawal Form: Standard form for consumer contract withdrawal as required by Austrian law
6. General Terms and Conditions: Standard business terms that form part of the contract
Relevant legal definitions
Agreement
Business Day
Company
Consumer
Contract Period
Customer
Customer Data
Data Protection Laws
Delivery
Effective Date
Force Majeure
Goods
Intellectual Property Rights
Order
Order Confirmation
Party/Parties
Personal Data
Price
Privacy Policy
Products
Services
Service Level
Specifications
Term
Territory
Terms and Conditions
VAT
Warranty Period
Withdrawal Period
Working Hours
Business Day
Company
Consumer
Contract Period
Customer
Customer Data
Data Protection Laws
Delivery
Effective Date
Force Majeure
Goods
Intellectual Property Rights
Order
Order Confirmation
Party/Parties
Personal Data
Price
Privacy Policy
Products
Services
Service Level
Specifications
Term
Territory
Terms and Conditions
VAT
Warranty Period
Withdrawal Period
Working Hours
Clauses
Parties
Recitals
Definitions
Subject Matter
Scope of Services
Price and Payment
Delivery
Consumer Rights
Withdrawal Rights
Warranty
Liability
Force Majeure
Data Protection
Privacy
Confidentiality
Intellectual Property
Term and Termination
Assignment
Notices
Amendments
Severability
Entire Agreement
Dispute Resolution
Governing Law
Service Levels
Quality Standards
Customer Obligations
Insurance
Compliance with Laws
Right of Retention
Recitals
Definitions
Subject Matter
Scope of Services
Price and Payment
Delivery
Consumer Rights
Withdrawal Rights
Warranty
Liability
Force Majeure
Data Protection
Privacy
Confidentiality
Intellectual Property
Term and Termination
Assignment
Notices
Amendments
Severability
Entire Agreement
Dispute Resolution
Governing Law
Service Levels
Quality Standards
Customer Obligations
Insurance
Compliance with Laws
Right of Retention
Relevant Industries
Retail
E-commerce
Software and Technology
Professional Services
Manufacturing
Consumer Goods
Financial Services
Telecommunications
Healthcare
Education
Hospitality
Relevant Teams
Legal
Sales
Customer Service
Compliance
Operations
Risk Management
Commercial
Data Protection
Account Management
Business Development
Relevant Roles
Legal Counsel
Contract Manager
Sales Manager
Customer Service Manager
Compliance Officer
Business Development Manager
Operations Manager
Risk Manager
Commercial Director
General Manager
Data Protection Officer
Account Manager
Find the exact document you need
Wholesaling Real Estate Contract
An Austrian law-governed agreement for wholesale real estate transactions, facilitating property acquisition and subsequent resale rights.
find out more
Non Binding Contract
An Austrian law-governed non-binding agreement that documents parties' intentions and preliminary understanding without creating legal obligations.
find out more
Rent Agreement Draft
Austrian rental agreement template compliant with Mietrechtsgesetz (MRG) and ABGB, establishing terms between landlord and tenant for property rental.
find out more
Lease Agreement Form
Austrian law-compliant lease agreement form setting out terms and conditions between landlord and tenant, governed by ABGB and MRG.
find out more
House Rent Agreement Form
An Austrian residential lease agreement governed by the Mietrechtsgesetz (MRG), establishing terms and conditions for house rentals in Austria.
find out more
Legal Agreement Between Two Parties
An Austrian law-governed agreement establishing contractual relationships between two parties, incorporating essential elements required under Austrian civil and commercial law.
find out more
Legal Binding Contract
A legally binding contract compliant with Austrian law, designed to formalize business relationships and ensure enforceability within the Austrian jurisdiction.
find out more
Terms Of Employment Contract
An Austrian law-compliant employment contract establishing terms and conditions between employer and employee, governed by Austrian labor legislation.
find out more
Simple Contract
A straightforward contract template compliant with Austrian law, designed for standard business agreements and transactions.
find out more
Side Agreement
An Austrian law-governed supplementary agreement that modifies or clarifies terms of an existing main contract.
find out more
Legally Binding Agreement
A legally binding agreement template compliant with Austrian law and the ABGB, suitable for various business transactions.
find out more
Incorporation Agreement
An Austrian Incorporation Agreement establishing a company (typically GmbH) under Austrian law, setting out corporate structure, governance, and shareholder relationships.
find out more
Amended Contract
An Austrian law-governed document that modifies an existing agreement between parties, detailing specific changes while maintaining the validity of unmodified terms.
find out more
Tooling Agreement
An Austrian law-governed agreement regulating the supply, use, and maintenance of specialized tooling equipment between industrial parties.
find out more
Representation Agreement
An Austrian law-governed agreement (Vollmacht) establishing formal representation rights between a principal and their authorized representative.
find out more
Notary Rent Agreement
An Austrian notarially authenticated rental agreement establishing terms between landlord and tenant under Austrian law.
find out more
Model Tenancy Agreement
An Austrian law-compliant template agreement establishing terms and conditions between landlord and tenant for residential property rental.
find out more
Contract Agreement Between Two Parties
An Austrian law-compliant bilateral agreement template for establishing legally binding relationships between two contracting parties.
find out more
Common Terms Agreement
An Austrian law-governed master agreement establishing common terms and conditions for multiple loan facilities in a single financing transaction.
find out more
Buyer Agency Agreement
An Austrian-law governed agreement establishing a professional relationship between a property buyer and real estate agent, outlining services, obligations, and compensation terms.
find out more
Enforceable Contract
A legally binding agreement compliant with Austrian law and the ABGB, establishing enforceable rights and obligations between parties.
find out more
Prenuptial Agreement
An Austrian prenuptial agreement (Ehevertrag) establishing property rights and financial arrangements between future spouses, executed as a notarial deed under Austrian law.
find out more
Preliminary Contract
An Austrian law preliminary agreement (Vorvertrag) that commits parties to enter into a future main contract while establishing essential terms and conditions.
find out more
Partnership Agreement
An Austrian Partnership Agreement establishing a formal business partnership under Austrian law, defining partner relationships and business operations.
find out more
Business Cooperation Agreement
An Austrian-law governed agreement establishing terms for business collaboration between two or more entities, including operational, commercial, and legal framework.
find out more
Rental Contract
An Austrian rental agreement (Mietvertrag) governed by Austrian law, establishing terms for property rental and parties' rights and obligations.
find out more
Head Of Terms Agreement
An Austrian law-governed preliminary agreement outlining key terms and conditions for a proposed transaction, incorporating both binding and non-binding provisions under Austrian civil and commercial law.
find out more
Business Contract
Austrian law-governed business contract template for establishing commercial relationships between business entities.
find out more
Umbrella Agreement
Austrian law master framework agreement establishing governing terms for subsequent specific agreements between parties.
find out more
Share Purchase Agreement
An Austrian law-governed agreement for the sale and purchase of company shares, detailing transaction terms and conditions in compliance with Austrian corporate legislation.
find out more
White Label Agreement
Austrian law-governed agreement enabling the rebranding and resale of products/services under the reseller's brand name.
find out more
Website Development Agreement
An Austrian law-governed agreement defining terms and conditions for website development services, including project scope, deliverables, and legal compliance requirements.
find out more
Volunteer Contract
An Austrian law-compliant Volunteer Contract establishing a formal volunteer relationship between an organization and individual, defining voluntary activities and mutual obligations.
find out more
Virtual Assistant Contract
An Austrian law-governed contract establishing terms and conditions for virtual assistant services, ensuring GDPR compliance and defining service parameters.
find out more
Vendor Contract
Austrian law-governed vendor contract template for establishing business relationships between companies and suppliers, compliant with UGB and ABGB requirements.
find out more
Vehicle Selling Agreement
An Austrian law-governed agreement for the sale and transfer of ownership of a motor vehicle, documenting key terms and ensuring legal compliance.
find out more
Variation Agreement
An Austrian law-governed agreement that formally modifies the terms of an existing contract while maintaining compliance with Austrian legal requirements.
find out more
Trust Contract
An Austrian law agreement establishing a fiduciary relationship where a trustee manages assets on behalf of a settlor or beneficiaries.
find out more
Tripartite Contract
An Austrian law-governed tripartite agreement establishing legal relationships and obligations between three contracting parties.
find out more
Transfer Of Ownership Agreement
An Austrian law-governed agreement facilitating the formal transfer of property ownership between parties, ensuring compliance with ABGB requirements.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)