This Customer Contract template is designed for businesses operating in the Philippines seeking to establish clear, legally compliant relationships with their customers. It incorporates mandatory provisions required by Philippine consumer protection laws, including the Consumer Act (RA 7394), E-commerce Act (RA 8792), and Data Privacy Act (RA 10173). The document is suitable for both goods and services transactions, providing a framework for defining service scope, payment terms, warranties, and customer rights. It includes specific protections required under Philippine law while remaining adaptable to various business models and industry requirements. The contract can be customized based on the nature of products/services, transaction type, and specific industry regulations.
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1. Parties: Identification of the business entity and customer, including complete legal names and addresses
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Clear definitions of key terms used throughout the contract
4. Scope of Services/Products: Detailed description of products or services to be provided
5. Price and Payment Terms: Pricing structure, payment methods, and payment schedule
6. Duration: Term of the agreement, including start date and initial period
7. Delivery Terms: Conditions and timeframes for delivery of products or services
8. Warranties: Standard warranties and guarantees as required by Philippine Consumer Protection Law
9. Customer Obligations: Customer responsibilities and requirements
10. Supplier Obligations: Company's commitments and service standards
11. Termination: Conditions and process for ending the contract
12. Governing Law: Specification of Philippine law as governing law and jurisdiction
13. Dispute Resolution: Process for handling disagreements and conflicts
14. Entire Agreement: Integration clause confirming the contract as the complete agreement
1. Data Privacy and Protection: Required if personal data is collected or processed, ensuring compliance with the Data Privacy Act
2. Electronic Communications: Include when services involve digital transactions or communications, referencing E-Commerce Act compliance
3. Credit Terms: Include when offering payment installments or credit facilities, ensuring Truth in Lending Act compliance
4. Intellectual Property: Include when the service involves use of trademarks, copyrights, or other IP
5. Force Majeure: Optional clause for circumstances beyond parties' control
6. Assignment: Include if either party needs the right to transfer the contract
7. Insurance: Include when service delivery involves significant risks requiring insurance coverage
8. Confidentiality: Include when sensitive information will be shared between parties
1. Schedule 1 - Service Level Agreement: Detailed performance metrics and service standards
2. Schedule 2 - Price List: Detailed pricing information, including any volume discounts or special rates
3. Schedule 3 - Product Specifications: Detailed technical specifications of products
4. Schedule 4 - Customer Support Details: Support hours, contact methods, and response times
5. Appendix A - Required Documents: List of documents required from customer
6. Appendix B - Warranty Terms: Detailed warranty conditions and claim procedures
7. Appendix C - Privacy Policy: Detailed privacy and data protection policies
8. Appendix D - Returns Policy: Product return and refund procedures
Relevant legal definitions
Agreement
Applicable Law
Authorized Representative
Business Day
Confidential Information
Consumer Rights
Contract Period
Customer
Customer Data
Delivery
Effective Date
Electronic Communication
Force Majeure Event
Goods
Intellectual Property Rights
Notice
Order
Party/Parties
Payment Terms
Personal Data
Price
Privacy Policy
Products
Representatives
Services
Service Level Requirements
Service Location
Service Provider
Specifications
Supplier
Term
Territory
Third Party
Transaction
User
Warranty Period
Working Hours
Applicable Law
Authorized Representative
Business Day
Confidential Information
Consumer Rights
Contract Period
Customer
Customer Data
Delivery
Effective Date
Electronic Communication
Force Majeure Event
Goods
Intellectual Property Rights
Notice
Order
Party/Parties
Payment Terms
Personal Data
Price
Privacy Policy
Products
Representatives
Services
Service Level Requirements
Service Location
Service Provider
Specifications
Supplier
Term
Territory
Third Party
Transaction
User
Warranty Period
Working Hours
Clauses
Acceptance
Assignment
Confidentiality
Consumer Protection
Data Privacy
Default
Delivery
Dispute Resolution
Electronic Communications
Entire Agreement
Force Majeure
Governing Law
Indemnification
Insurance
Intellectual Property
Limitation of Liability
Notice
Payment
Performance
Pricing
Refund and Returns
Representations and Warranties
Service Level
Severability
Term and Termination
Third Party Rights
Title and Risk
Use of Services
Variation
Waiver
Assignment
Confidentiality
Consumer Protection
Data Privacy
Default
Delivery
Dispute Resolution
Electronic Communications
Entire Agreement
Force Majeure
Governing Law
Indemnification
Insurance
Intellectual Property
Limitation of Liability
Notice
Payment
Performance
Pricing
Refund and Returns
Representations and Warranties
Service Level
Severability
Term and Termination
Third Party Rights
Title and Risk
Use of Services
Variation
Waiver
Relevant Industries
Retail
E-commerce
Telecommunications
Financial Services
Technology Services
Healthcare
Professional Services
Manufacturing
Utilities
Consumer Goods
Education
Hospitality
Transportation
Real Estate
Relevant Teams
Legal
Compliance
Sales
Business Development
Operations
Customer Service
Account Management
Risk Management
Commercial
Finance
Relevant Roles
Legal Counsel
Contracts Manager
Business Development Manager
Sales Director
Commercial Manager
Compliance Officer
Risk Manager
Operations Manager
Customer Service Manager
Account Manager
General Manager
Chief Legal Officer
Chief Commercial Officer
Chief Operations Officer
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