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1. Sender and Recipient Details: Complete contact information including name, address, and reference numbers for both parties
2. Subject Line: Clear indication that this is a formal complaint regarding delayed delivery, including relevant order/contract numbers
3. Order Details: Specific information about the order including order number, date of order, agreed delivery date, and description of goods
4. Description of Delay: Factual account of the delay, including timeline and current status of the delivery
5. Impact Statement: Description of how the delay has affected your business or personal circumstances
6. Legal Basis: Reference to relevant contractual terms and legal provisions (e.g., BGB sections) regarding delivery timing and breach
7. Remedy Request: Clear statement of what action you expect from the supplier (delivery date, compensation, etc.)
8. Response Timeline: Specification of when you expect a response to your complaint
1. Previous Communication Reference: Include when there has been prior correspondence about the delay
2. Compensation Calculation: Include when claiming specific monetary damages due to the delay
3. Alternative Resolution Proposal: Include when offering alternative solutions to resolve the situation
4. Contract Termination Notice: Include when the delay is severe enough to warrant contract termination
5. Legal Action Warning: Include when planning to take legal action if the matter remains unresolved
1. Delivery Timeline Documentation: Chronological record of order placement, promised delivery dates, and actual events
2. Communication Log: Copies of previous correspondence regarding the delayed delivery
3. Proof of Order: Copy of original order confirmation, invoice, or contract
4. Evidence of Impact: Documentation of losses or damages incurred due to the delay
Purchase Order
Delivery Date
Agreed Delivery Timeline
Contract Reference Number
Goods
Delivery Address
Point of Delivery
Shipping Terms
Force Majeure Events
Business Days
Original Order Date
Expected Delivery Date
Actual Delivery Date
Delivery Delay Period
Purchase Price
Payment Terms
Carrier
Shipping Documentation
Proof of Delivery
Order Confirmation
Late Delivery Penalties
Compensation Amount
Response Period
Notice Period
Order Identification
Delivery Terms
Delay Description
Impact Statement
Legal Rights
Breach of Contract
Compensation Claims
Remedy Demands
Response Requirements
Notice Period
Documentation Reference
Previous Communication
Legal Consequences
Resolution Options
Time Limitation
Jurisdiction
Contact Information
Retail
Manufacturing
E-commerce
Wholesale Trade
Construction
Automotive
Electronics
Fashion and Apparel
Food and Beverage
Industrial Equipment
Medical Supplies
Agriculture
Consumer Goods
Logistics and Transportation
Procurement
Legal
Operations
Supply Chain
Logistics
Customer Service
Quality Assurance
Contract Management
Commercial Operations
Administration
Procurement Manager
Supply Chain Manager
Purchasing Director
Operations Manager
Legal Counsel
Contract Administrator
Logistics Coordinator
Quality Assurance Manager
Business Owner
General Manager
Import/Export Manager
Inventory Manager
Commercial Director
Chief Operations Officer
Retail Manager
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