Complaint Letter About Product Quality Template for Germany

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Company name, relevant department, address, and if known, specific contact person

3. Date and Reference Numbers: Current date and any relevant reference numbers (order number, customer number, invoice number)

4. Subject Line: Clear indication that this is a complaint about product quality

5. Product Information: Specific details about the product including model number, serial number, date of purchase

6. Description of Defect: Detailed explanation of the quality issues and how they were discovered

7. Impact Statement: Description of how the defect affects the use of the product or causes inconvenience

8. Previous Contact: Summary of any previous communication about this issue

9. Legal Basis: Reference to relevant consumer rights and warranty provisions

10. Specific Request: Clear statement of the desired resolution (repair, replacement, refund)

11. Deadline for Response: Reasonable timeframe for the company to respond or resolve the issue

1. Purchase Documentation: Copy of receipt, invoice, or order confirmation

2. Product Documentation: Product warranty card, manual, or specifications

3. Defect Evidence: Photographs or videos documenting the quality issues

4. Communication Records: Copies of previous correspondence about the issue

5. Expert Reports: Any technical assessments or expert opinions about the defect

6. Cost Documentation: Receipts for any additional expenses incurred due to the defect