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1. Parties: Identification of the client and the virtual assistant, including full legal names, addresses, and any business registration details
2. Background: Context of the agreement and brief description of the parties' intent to enter into a virtual assistance arrangement
3. Definitions: Key terms used throughout the agreement, including 'Services', 'Deliverables', 'Confidential Information', etc.
4. Scope of Services: Detailed description of the virtual assistance services to be provided
5. Independent Contractor Status: Clear statement of the VA's status as an independent contractor, not an employee
6. Term and Time Commitment: Duration of the agreement and expected working hours or availability
7. Compensation and Payment Terms: Fee structure, payment schedule, expenses, and invoicing requirements
8. Data Protection and Privacy: Obligations regarding handling of personal data in compliance with Swiss FADP
9. Confidentiality: Provisions for handling confidential information and trade secrets
10. Intellectual Property Rights: Ownership and transfer of work products created during the engagement
11. Equipment and Resources: Responsibilities for providing necessary tools and software
12. Communication and Reporting: Methods and frequency of communication, progress reporting requirements
13. Termination: Conditions and procedures for ending the agreement
14. Governing Law and Jurisdiction: Specification of Swiss law application and jurisdiction
1. Non-Compete: Restrictions on working with competing clients, optional based on sensitivity of work
2. Service Level Agreement: Specific performance metrics and response times, useful for more structured arrangements
3. Insurance: Requirements for professional liability insurance, relevant for higher-risk services
4. Substitute VA Provisions: Terms for using substitute virtual assistants, if permitted
5. Crisis Management: Procedures for handling emergency situations or system failures
6. Training and Onboarding: Specific requirements for initial training or onboarding period
7. Performance Reviews: Structure for periodic performance evaluations, useful for long-term engagements
1. Schedule A - Scope of Services: Detailed breakdown of specific tasks and responsibilities
2. Schedule B - Fee Schedule: Detailed pricing structure, including any variations for different types of work
3. Schedule C - Approved Software and Tools: List of authorized software, platforms, and tools to be used
4. Schedule D - Data Processing Agreement: Detailed terms for handling personal data in compliance with Swiss FADP
5. Schedule E - Service Level Metrics: Specific performance indicators and measurement criteria
6. Appendix 1 - Communication Protocols: Detailed procedures for routine and emergency communications
7. Appendix 2 - Security Requirements: Specific security protocols and requirements for handling client data
Services
Virtual Assistant
Client
Confidential Information
Data Protection Laws
Deliverables
Digital Tools
Documentation
Effective Date
Fees
Force Majeure
Intellectual Property Rights
Personal Data
Processing
Project
Response Time
Service Hours
Service Level Requirements
Software
Specification
Term
Third Party Materials
Work Product
Working Day
Business Hours
Emergency Services
Additional Services
Authorized Representatives
Background IP
Completion Date
Core Hours
Data Breach
Expenses
Good Industry Practice
Key Personnel
Material Breach
Notice Period
Payment Terms
Quality Standards
Security Requirements
Service Credits
Substitute Assistant
Territory
Termination Date
User Access
Working Methods
Independent Contractor Status
Scope of Services
Term and Duration
Service Delivery
Payment Terms
Invoicing
Data Protection
Confidentiality
Intellectual Property
Non-Competition
Non-Solicitation
Service Levels
Performance Standards
Communication Requirements
Remote Working
Software and Equipment
Security Requirements
Warranties
Indemnification
Limitation of Liability
Force Majeure
Insurance
Termination
Post-Termination Obligations
Assignment and Subcontracting
Notices
Amendments
Entire Agreement
Severability
Governing Law
Dispute Resolution
Data Processing
Compliance with Laws
Record Keeping
Audit Rights
Business Continuity
Relationship Management
Change Control
Emergency Procedures
Professional Services
Technology
Financial Services
Healthcare
Real Estate
E-commerce
Education
Consulting
Legal Services
Creative Industries
Start-ups
Non-profit Organizations
Entertainment
Media
Retail
Legal
Human Resources
Operations
Administration
Procurement
Executive Office
Finance
Compliance
Project Management
Information Technology
Chief Executive Officer
Business Owner
Operations Manager
Executive Assistant
Office Manager
Human Resources Director
Legal Counsel
Procurement Manager
Project Manager
Department Head
Small Business Owner
Startup Founder
Independent Consultant
Practice Manager
Administrative Director
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