1. Service Levels: Specific performance metrics and standards, used when service quality needs to be quantified

2. Personnel: Requirements for staff qualifications and key personnel, used when specific expertise is crucial

3. Insurance: Insurance requirements, used for high-risk or regulated services

4. Audit Rights: Client's right to audit service provider, used in regulated industries or for critical services

5. Non-Competition: Restrictions on competitive activities, used when protecting market position is crucial

6. Non-Solicitation: Restrictions on hiring each other's employees, used when protecting human resources is important

7. Business Continuity: Disaster recovery and business continuity requirements, used for critical services

8. Compliance with Laws: Specific regulatory compliance requirements, used in regulated industries

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Detailed performance metrics, measurement methods, and remedies

4. Schedule 4 - Data Processing Agreement: Detailed data protection obligations compliant with Swiss law

5. Schedule 5 - Contact Details: Key contacts and escalation procedures

6. Appendix A - Required Insurance: Specific insurance types and coverage amounts

7. Appendix B - Security Requirements: IT and physical security requirements