1. Service Levels: Specific performance metrics and service level agreements - include when service quality metrics are crucial

2. Personnel: Requirements for personnel qualifications and substitution - relevant for services requiring specific expertise

3. Non-Competition: Restrictions on competitive activities - include when protecting market position is critical

4. Insurance: Insurance requirements and coverage - important for high-risk services

5. Compliance: Specific regulatory compliance requirements - necessary for regulated industries

6. Force Majeure: Provisions for extraordinary circumstances - particularly relevant post-COVID

7. Exit Management: Procedures for contract termination and transition - important for complex service relationships

8. Audit Rights: Client's rights to audit service provider - relevant for regulatory compliance or quality control

1. Schedule 1 - Service Description: Detailed technical specifications and service descriptions

2. Schedule 2 - Pricing and Payment Terms: Detailed fee structure, payment schedules, and calculation methods

3. Schedule 3 - Service Levels: Detailed service level agreements, KPIs, and measurement methods

4. Schedule 4 - Data Processing Agreement: Detailed GDPR-compliant data processing terms

5. Schedule 5 - Contact Details: Key contacts and escalation procedures

6. Appendix A - Technical Requirements: Technical specifications and requirements

7. Appendix B - Security Requirements: Information security requirements and procedures