General Service Contract Template for Belgium

1. Service Levels: Detailed performance metrics and KPIs - include when specific service levels need to be measured and maintained

2. Change Control: Process for managing changes to services - include for complex or long-term service arrangements

3. Audit Rights: Client's rights to audit service provider's performance - relevant for regulated industries or critical services

4. Personnel Requirements: Specific qualifications or security clearances required - include when services require specific expertise or security levels

5. Business Continuity: Disaster recovery and business continuity requirements - important for critical services

6. Exit Assistance: Transition support upon contract termination - relevant for complex services or where service continuity is critical

7. Non-Competition: Restrictions on competitive activities - include when protecting market position is important

8. Insurance Requirements: Detailed insurance obligations - include for high-risk services

9. Subcontracting: Rules and permissions for subcontracting - include when subcontracting is likely

1. Schedule 1 - Service Description: Detailed specification of services, methodologies, and deliverables

2. Schedule 2 - Pricing and Payment: Detailed fee structure, rates, expenses, and payment terms

3. Schedule 3 - Service Levels: Performance metrics, measurement methods, and remedies for failure

4. Schedule 4 - Key Personnel: Details of key staff members and their roles

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and conditions

6. Schedule 6 - Contract Management: Governance structure, reporting requirements, and escalation procedures

7. Appendix A - Technical Requirements: Technical specifications and requirements

8. Appendix B - Security Requirements: Security protocols and compliance requirements

9. Appendix C - Form of Change Order: Template for documenting and approving changes