The Software Maintenance Contract is essential for organizations requiring ongoing support and maintenance of their software systems. This agreement is designed for use in Australia and complies with relevant Australian legislation, including the Competition and Consumer Act 2010 and Privacy Act 1988. It should be used when engaging a service provider for regular software maintenance, updates, bug fixes, and technical support. The contract typically includes detailed service level agreements, response time commitments, fee structures, and clearly defined responsibilities of both parties. It's particularly important for business-critical software systems where reliability and performance are essential, and where clear accountability for maintenance and support is required.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identifies and provides details of the service provider and the client
2. Background: Contextual information about the software being maintained and the purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. Scope of Services: Details the maintenance and support services to be provided
5. Service Provider Obligations: Specifies the responsibilities and commitments of the maintenance provider
6. Client Obligations: Outlines the client's responsibilities and requirements for enabling the services
7. Service Levels: Defines the performance standards, response times, and service quality metrics
8. Fees and Payment: Details the pricing structure, payment terms, and invoicing procedures
9. Term and Termination: Specifies the contract duration, renewal terms, and termination conditions
10. Intellectual Property: Addresses ownership and rights related to software modifications and maintenance outputs
11. Confidentiality: Protects confidential information exchanged during service delivery
12. Data Protection: Ensures compliance with privacy laws and data security requirements
13. Liability and Indemnification: Sets out liability limitations and indemnification obligations
14. Force Majeure: Addresses circumstances beyond parties' control affecting service delivery
15. General Provisions: Contains standard legal clauses including notices, governing law, and dispute resolution
1. Change Management: Procedures for requesting and implementing changes to the maintenance scope or services
2. Disaster Recovery: Specific provisions for backup and recovery services if included in maintenance scope
3. Security Requirements: Detailed security obligations when maintaining sensitive or critical systems
4. Audit Rights: Client's rights to audit service provider's performance and compliance
5. Personnel Requirements: Specific qualifications or clearances required for maintenance staff
6. Third-Party Dependencies: Management of third-party software or services affecting maintenance
7. Training Services: If training of client staff is included in the maintenance scope
8. Transition Services: Provisions for transitioning services to/from other providers
1. Schedule 1 - Service Level Agreement: Detailed service levels, metrics, and performance standards
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Supported Software: List and details of software covered by maintenance services
4. Schedule 4 - Technical Requirements: Technical specifications and requirements for maintenance delivery
5. Schedule 5 - Contact Details: Key contacts and escalation procedures for both parties
6. Schedule 6 - Service Hours and Response Times: Detailed breakdown of service availability and response commitments
7. Appendix A - Change Request Form: Standard form for requesting changes to maintenance services
8. Appendix B - Incident Report Template: Standard format for reporting and tracking maintenance incidents
Relevant legal definitions
Acceptance Criteria
Authorised Representative
Business Day
Business Hours
Change Request
Commencement Date
Confidential Information
Critical Error
Documentation
Emergency Maintenance
Enhancement
Error
Fees
Force Majeure Event
Incident
Initial Term
Intellectual Property Rights
Maintenance Services
Major Release
Minor Release
Operating Environment
Patch
Personal Information
Planned Maintenance
Response Time
Resolution Time
Service Credits
Service Levels
Service Level Agreement
Software
Source Code
Specifications
Support Request
Support Services
System
Term
Third Party Software
Update
Upgrade
User
Virus
Vulnerability
Authorised Representative
Business Day
Business Hours
Change Request
Commencement Date
Confidential Information
Critical Error
Documentation
Emergency Maintenance
Enhancement
Error
Fees
Force Majeure Event
Incident
Initial Term
Intellectual Property Rights
Maintenance Services
Major Release
Minor Release
Operating Environment
Patch
Personal Information
Planned Maintenance
Response Time
Resolution Time
Service Credits
Service Levels
Service Level Agreement
Software
Source Code
Specifications
Support Request
Support Services
System
Term
Third Party Software
Update
Upgrade
User
Virus
Vulnerability
Clauses
Service Provision
Performance Standards
Service Levels
Payment
Term and Termination
Intellectual Property
Confidentiality
Data Protection
Security
Warranties
Liability
Indemnification
Force Majeure
Change Management
Dispute Resolution
Assignment
Subcontracting
Insurance
Audit Rights
Compliance
Notice
Governing Law
Access Rights
Service Credits
Personnel
Documentation
Acceptance Testing
Disaster Recovery
Business Continuity
Third Party Rights
Entire Agreement
Severability
Variation
Waiver
Competition Law Compliance
Performance Standards
Service Levels
Payment
Term and Termination
Intellectual Property
Confidentiality
Data Protection
Security
Warranties
Liability
Indemnification
Force Majeure
Change Management
Dispute Resolution
Assignment
Subcontracting
Insurance
Audit Rights
Compliance
Notice
Governing Law
Access Rights
Service Credits
Personnel
Documentation
Acceptance Testing
Disaster Recovery
Business Continuity
Third Party Rights
Entire Agreement
Severability
Variation
Waiver
Competition Law Compliance
Relevant Industries
Information Technology
Financial Services
Healthcare
Manufacturing
Retail
Government
Education
Telecommunications
Professional Services
Energy and Utilities
Transportation and Logistics
Media and Entertainment
Relevant Teams
Information Technology
Legal
Procurement
Operations
Information Security
Vendor Management
Risk Management
Finance
Compliance
Service Desk
Technical Support
Software Development
Relevant Roles
Chief Information Officer
IT Director
Software Development Manager
Technical Support Manager
Procurement Manager
Contract Manager
Legal Counsel
IT Operations Manager
Service Delivery Manager
System Administrator
IT Security Manager
Vendor Management Officer
Chief Technology Officer
IT Project Manager
Find the exact document you need
Public Sector Enterprise Agreement
An Australian workplace agreement establishing employment terms and conditions for public sector employees under federal workplace laws.
find out more
Yoga Instructor Service Agreement
An Australian-compliant service agreement for engaging yoga instructors as independent contractors, establishing terms for yoga instruction services and related obligations.
find out more
Service Level Guarantee
An Australian-law governed document that establishes guaranteed service levels, measurement criteria, and remedies for service delivery commitments.
find out more
Legal Services Agreement
An Australian-law governed agreement establishing the terms and conditions for the provision of legal services between a law firm and client.
find out more
Lease Agreement For Trucking Company
An Australian-law governed agreement for leasing commercial trucks, outlining terms, conditions, and regulatory compliance requirements for vehicle leasing arrangements.
find out more
Professional Services Agreement
An Australian-law governed agreement establishing terms and conditions for the provision of professional services between a service provider and client.
find out more
Distance Contract
An Australian-compliant Distance Contract template for remote selling arrangements, incorporating consumer protection and electronic transaction requirements.
find out more
Client Confidentiality Policy
An internal policy document outlining standards and procedures for protecting client confidential information in compliance with Australian privacy laws.
find out more
Labor Agreement
An Australian employment contract that establishes terms and conditions of employment while ensuring compliance with Australian federal and state employment laws.
find out more
Bartender Contract
An Australian employment contract for bartenders, compliant with Fair Work Act and RSA requirements, setting out employment terms and conditions.
find out more
House Share Agreement
An Australian legal agreement establishing terms and conditions for multiple occupants sharing a residential property, compliant with state/territory tenancy laws.
find out more
Training Agreement Between Company And Trainer
An Australian-law governed agreement between a company and trainer establishing training service terms, obligations, and delivery requirements.
find out more
Supply Agreement Contract
An Australian-law governed agreement establishing terms and conditions for the supply of goods/services between parties, compliant with Commonwealth and State regulations.
find out more
Service Bond Agreement
An Australian-compliant agreement binding an employee to serve an employer for a specified period following company-funded training, with provisions for repayment if service obligations aren't met.
find out more
Reservation Contract
An Australian-law governed agreement establishing terms and conditions for reserving goods, services, or facilities, including payment terms and cancellation policies.
find out more
Operation And Maintenance Contract
An Australian law-governed agreement for operation and maintenance services, detailing service provider and asset owner obligations, performance standards, and compliance requirements.
find out more
Facility Letter
An Australian law-governed document issued by a financial institution outlining the terms and conditions of a credit facility offer to a borrower.
find out more
Enterprise Subscription Agreement
An Australian law-governed agreement establishing terms for enterprise-level subscription services between a provider and business customer.
find out more
Development Services Agreement
An Australian-law agreement governing the provision of development services, including scope, IP rights, and delivery terms.
find out more
Customer Protection Agreement
An Australian law-governed agreement establishing enhanced consumer protection terms and warranties beyond statutory requirements under the Australian Consumer Law.
find out more
Clearing Agreement
An Australian law-governed agreement establishing terms for clearing and settlement services between a clearing provider and participant, ensuring regulatory compliance and operational efficiency.
find out more
Administrative Contract
An Australian jurisdiction contract governing administrative arrangements between government entities and/or private parties, incorporating public sector compliance and governance requirements.
find out more
Transfer Contract
An Australian law-governed agreement facilitating the legal transfer of assets, rights, or interests between parties with associated terms and conditions.
find out more
Shared Services Agreement
An Australian law-governed agreement establishing the framework for shared services arrangements, including service scope, delivery standards, and operational procedures.
find out more
Payment Settlement Agreement
An Australian law-governed agreement that establishes terms and conditions for settling payment obligations between parties, including payment schedules and enforcement mechanisms.
find out more
Dispatcher Agreement
An Australian agreement governing dispatch services, outlining operational requirements, performance standards, and compliance obligations for dispatchers.
find out more
Staffing Agreement
An Australian-law governed agreement between a staffing agency and client company for the provision of temporary, contract, or permanent staffing services.
find out more
Personal Services Contract
An Australian-compliant contract governing independent contractor arrangements for personal services delivery, aligned with federal and state contractor legislation.
find out more
Staff Contract
An Australian employment contract establishing the terms and conditions of employment under Australian law.
find out more
Volunteer Agreement
An Australian-law governed agreement establishing the terms and conditions of a volunteer engagement while protecting both the organization and volunteer.
find out more
Home Repair Contract
An Australian-compliant contract governing home repair works between property owners and contractors, incorporating state and federal building regulations and consumer protections.
find out more
Loan Agreement Document
An Australian-jurisdiction loan agreement establishing terms and conditions for lending money, compliant with national credit and financial services laws.
find out more
Truck Driver Contract Agreement
An Australian-law governed agreement setting out engagement terms between transport companies and truck drivers, covering operational, safety, and compliance requirements.
find out more
Real Estate Purchase Contract
An Australian legal agreement governing the sale and purchase of real property, compliant with state and federal property laws.
find out more
Data Processing Agreement
An Australian-compliant agreement governing the processing of personal information between a Data Controller and Data Processor under Australian privacy legislation.
find out more
Landscape Contract
An Australian-law governed contract establishing terms and conditions for landscape construction and maintenance services, including scope, pricing, and responsibilities.
find out more
Graphic Design Contract
An Australian-compliant contract template for graphic design services, establishing terms between designers and clients while protecting both parties' interests under Australian law.
find out more
Guarantee Contract
An Australian law-governed agreement where one party guarantees the debts or obligations of another party to a creditor.
find out more
Company Contract Agreement
An Australian-law governed agreement establishing formal business relationships between companies, outlining key terms, obligations, and commercial arrangements.
find out more
Internal Service Level Agreement Between Departments
Australian Internal Service Level Agreement template for formalizing service arrangements between departments within an organization, compliant with Australian law.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)