1. Data Protection and Privacy: Required if services involve processing personal data or sensitive information

2. Security Requirements: Needed for services involving IT systems or sensitive data

3. Business Continuity: Important for critical services requiring disaster recovery planning

4. Transition Services: Necessary for complex services requiring handover periods

5. Intellectual Property Rights: Required if services involve creation or licensing of IP

6. Access and Security: Needed if supplier requires access to customer premises or systems

7. Environmental Requirements: Important for services with environmental impacts

8. Subcontracting: Required if supplier may use subcontractors

9. Export Control: Necessary for services involving international data transfers or technology

1. Schedule 1 - Service Description: Detailed description of all services to be provided

2. Schedule 2 - Service Levels and KPIs: Detailed metrics, measurement methods, and targets

3. Schedule 3 - Charges: Detailed pricing, including any variable elements and calculations

4. Schedule 4 - Governance: Detailed governance structure, roles, and meeting schedule

5. Schedule 5 - Change Control Procedure: Detailed process for requesting and implementing changes

6. Schedule 6 - Service Provider Personnel: Key personnel, qualifications, and security requirements

7. Schedule 7 - Form of Reports: Templates and requirements for performance reports

8. Schedule 8 - Exit Plan: Procedures and requirements for service termination

9. Appendix A - Technical Requirements: Technical specifications and requirements

10. Appendix B - Security Standards: Detailed security requirements and standards