1. Witness Information: Include when other employees have witnessed the behavior and are willing to provide statements

2. Previous Formal Warnings: Include if there have been previous formal warnings or complaints about the same employee

3. Impact on Customers: Include if the employee's attitude has affected customer relationships or resulted in customer complaints

4. Relevant Policy References: Include specific references to company policies or procedures that have been violated

5. Union Representative Notice: Include if the employee is union-represented and union notification is required

1. Incident Log: Detailed chronological log of specific incidents with dates, times, and descriptions

2. Witness Statements: Written statements from colleagues who witnessed the behavior

3. Previous Communication Records: Copies of emails, notes, or other documentation of previous attempts to address the issue

4. Customer Complaints: If applicable, copies of any customer complaints related to the employee's attitude

5. Performance Reviews: Relevant excerpts from recent performance reviews that address attitude issues