1. International Collections: Include when the collection activities may extend to international jurisdictions

2. Litigation Management: Include when the agency may initiate or manage legal proceedings

3. Performance Metrics: Include when specific performance targets or KPIs are required

4. Subcontracting: Include when the agency may need to engage subcontractors

5. Insurance Requirements: Include when specific insurance coverage levels need to be maintained

6. Data Security Measures: Include when handling sensitive data or when required by client's security policies

7. Training Requirements: Include when specific staff training or certification requirements apply

8. Client-Specific Procedures: Include when the client requires specific collection approaches or branded communications

1. Fee Schedule: Detailed breakdown of all fees, commissions, and charges

2. Operating Procedures Manual: Detailed procedures for day-to-day operations and debt collection processes

3. Compliance Checklist: List of specific compliance requirements and how they are met

4. Reporting Templates: Standard formats for regular reporting requirements

5. Service Level Agreement: Detailed performance metrics and service standards

6. Data Security Protocol: Specific requirements for data handling and security measures

7. Approved Communication Templates: Standard forms of communication approved for use with debtors

8. Contact Personnel: List of key contacts and escalation procedures for both parties