Service Partner Agreement for United Arab Emirates

Service Partner Agreement Template for United Arab Emirates

A comprehensive legal agreement governed by UAE law that establishes and regulates the relationship between a service provider and a client company for the provision of specified services. The document outlines the scope of services, performance standards, commercial terms, and compliance requirements in accordance with UAE Federal and local Emirates' laws. It incorporates essential provisions for data protection, intellectual property rights, and dispute resolution while ensuring alignment with UAE commercial regulations and local business practices.

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What is a Service Partner Agreement?

The Service Partner Agreement is designed for use in the United Arab Emirates business environment where companies seek to establish formal service delivery relationships. This document is particularly relevant in cases where ongoing professional services are to be provided, requiring detailed specification of service levels, performance metrics, and compliance with UAE regulatory requirements. The agreement addresses key aspects such as service scope, commercial terms, liability provisions, and operational procedures while ensuring compliance with UAE Federal Law No. 5 of 1985 (Civil Code) and other relevant regulations. It is structured to protect both parties' interests while facilitating efficient service delivery and dispute resolution within the UAE legal framework.

What sections should be included in a Service Partner Agreement?

1. Parties: Identification of the contracting parties with full legal names and registration details

2. Background: Context of the agreement and brief description of each party's business and objectives

3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement

4. Appointment and Scope: Terms of appointment of the service partner and scope of services to be provided

5. Term and Renewal: Duration of the agreement and conditions for renewal

6. Service Partner Obligations: Detailed obligations and responsibilities of the service partner

7. Client Obligations: Obligations and responsibilities of the client

8. Fees and Payment Terms: Service fees, payment schedule, invoicing, and payment methods

9. Service Levels: Performance standards, KPIs, and service level requirements

10. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision

11. Confidentiality: Protection and handling of confidential information

12. Data Protection and Privacy: Compliance with UAE data protection laws and data handling requirements

13. Liability and Indemnification: Limitation of liability and indemnification obligations

14. Insurance: Required insurance coverage and minimum limits

15. Termination: Grounds for termination and termination procedures

16. Force Majeure: Provisions for unforeseen circumstances and force majeure events

17. Governing Law and Jurisdiction: UAE law as governing law and jurisdiction for disputes

18. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment

What sections are optional to include in a Service Partner Agreement?

1. Compliance with Shari'ah Principles: Required if parties wish to ensure Shari'ah compliance or if dealing with Islamic financial institutions

2. Anti-Corruption and Sanctions: Detailed compliance provisions for international service partners or high-risk sectors

3. Personnel and Staffing: Required if service delivery involves dedicated staff or secondment

4. Non-Competition: Include if there are competitive concerns or market sensitivity

5. Marketing and Branding: Include if service partner will use client's brand or marketing materials

6. Technology and Systems: Required if service delivery involves specific technology platforms or systems

7. Business Continuity: Include for critical services or regulated sectors

8. Environmental Compliance: Include if services have environmental impact or for ESG compliance

9. Local Content Requirements: Include if subject to UAE local content or Emiratisation requirements

What schedules should be included in a Service Partner Agreement?

1. Schedule 1 - Services Description: Detailed description of services to be provided

2. Schedule 2 - Service Levels and KPIs: Detailed service level requirements and measurement criteria

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

4. Schedule 4 - Key Personnel: List of key personnel and their roles/responsibilities

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule 6 - Compliance Requirements: Specific regulatory or compliance requirements

7. Schedule 7 - Implementation Plan: Timeline and milestones for service implementation

8. Schedule 8 - Form of Reports: Templates and requirements for regular reporting

9. Appendix A - Contact Details: Key contact information for both parties

10. Appendix B - Required Insurance: Detailed insurance requirements and minimum coverage levels

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Publisher

Genie AI

Cost

Free to use
Relevant legal definitions
Clauses
Relevant Industries

Information Technology

Professional Services

Management Consulting

Healthcare Services

Financial Services

Education and Training

Facilities Management

Engineering Services

Telecommunications

Business Process Outsourcing

Digital Marketing

Real Estate Services

Oil and Gas Services

Logistics and Supply Chain

Hospitality Services

Relevant Teams

Legal

Procurement

Operations

Commercial

Finance

Compliance

Risk Management

Business Development

Project Management

Service Delivery

Quality Assurance

Technical Operations

Account Management

Relevant Roles

Chief Executive Officer

Chief Operating Officer

Head of Legal

Legal Counsel

Commercial Director

Procurement Manager

Operations Director

Contract Manager

Business Development Manager

Compliance Officer

Risk Manager

Project Manager

Service Delivery Manager

Account Manager

Partnership Director

Chief Financial Officer

Technical Director

Quality Assurance Manager

Industries
UAE Civil Code (Federal Law No. 5 of 1985): Governs general contractual principles, obligations, and civil transactions. Essential for contract formation, validity, and enforcement.
UAE Commercial Transactions Law (Federal Law No. 18 of 1993): Regulates commercial transactions and business relationships between parties, including terms of trade and commercial obligations.
Commercial Agencies Law (Federal Law No. 18 of 1981, as amended): Regulates commercial agency relationships and distribution agreements, which may be relevant if the service partnership involves agency-like arrangements.
UAE Federal Law No. 2 of 2015 on Commercial Companies: Relevant for understanding the legal framework of business entities and their ability to enter into service partnerships.
UAE Labor Law (Federal Law No. 8 of 1980, as amended): Important for service agreements that may involve secondment of personnel or could be interpreted as employment relationships.
Federal Law No. 7 of 2002 on Copyrights and Related Rights: Relevant for protecting intellectual property rights in service deliverables and materials.
UAE Federal Law No. 2 of 2019 on the Use of ICT in Healthcare: Important if the service agreement involves handling of health data or providing healthcare-related services.
UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection: Crucial for ensuring compliance with data protection requirements when handling personal data as part of the service provision.
Competition Law (Federal Law No. 4 of 2012): Relevant for ensuring the service partnership does not create anti-competitive effects in the market.
Electronic Transactions and Commerce Law (Federal Law No. 1 of 2006): Important if the services involve electronic commerce or digital services.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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