1. Service Level Agreement: Detailed performance metrics and service levels, used when specific measurable standards are required

2. Non-Competition: Restrictions on competitive activities, included when the service provider may have access to sensitive market information

3. Force Majeure: Provisions for unforeseen circumstances preventing performance, particularly relevant in long-term retainers

4. Insurance: Insurance requirements and coverage levels, included when services involve significant risks

5. Data Protection: Specific data handling and protection requirements, included when personal or sensitive data is processed

6. Compliance with Laws: Specific regulatory compliance requirements, included when services are in regulated industries

7. Anti-Corruption: Anti-bribery and corruption provisions, particularly important for international clients

8. Assignment and Subcontracting: Rights to transfer obligations or use subcontractors, included when relevant to service delivery model

1. Schedule 1 - Scope of Services: Detailed breakdown of services covered under the retainer

2. Schedule 2 - Fee Schedule: Detailed fee structure, including hourly rates for additional services

3. Schedule 3 - Key Personnel: List of key service provider personnel assigned to the client

4. Schedule 4 - Service Levels: Specific performance metrics and service level requirements

5. Schedule 5 - Reports and Deliverables: Format and frequency of required reports and deliverables

6. Appendix A - Client Policies: Relevant client policies that the service provider must comply with

7. Appendix B - Communication Protocol: Procedures for routine communications and escalations