Bon de Commande Particulier Template for France

When you're purchasing goods or services from a business in France as a consumer, a Bon de Commande Particulier serves as your formal purchase order and legal protection. This document creates a binding contract while ensuring you receive all the consumer protections guaranteed under French law, including detailed product information, pricing transparency, and withdrawal rights.

When do you need this document?

You need a Bon de Commande Particulier whenever you're making a significant purchase from a professional seller, especially for custom orders, high-value items, or services with specific delivery requirements. This includes ordering furniture, commissioning renovation work, purchasing custom-made clothing, booking event services, or buying appliances with installation. The document is particularly important for transactions where you're paying deposits, agreeing to payment plans, or when delivery occurs weeks or months after ordering. It's also essential for online purchases above certain thresholds and any situation where you want clear documentation of what you've ordered and the terms of sale.

Key legal considerations

Your Bon de Commande Particulier must include complete identification of both parties, with the seller's business registration details and your contact information as the consumer. The document requires precise description of goods or services, including technical specifications, quantities, and any customization details. Pricing must be clearly stated with all taxes included (TTC), payment methods specified, and any additional costs like delivery fees itemized. You must receive information about delivery timelines, location, and methods, plus details about warranty coverage and after-sales service. The seller must inform you of your withdrawal rights, including the 14-day cooling-off period for distance sales and specific conditions for custom orders where withdrawal rights may be limited.

Legal requirements in France

Under the Code de la Consommation and Loi Hamon, your purchase order must comply with strict consumer protection standards. The seller must provide pre-contractual information including their business details, product characteristics, total price, delivery costs, and payment terms before you commit to purchase. For distance sales or off-premises contracts, you have a 14-day withdrawal period starting from receipt of goods or conclusion of service contracts. The document must clearly state this right and provide instructions for exercising it. If you're purchasing goods, the seller must deliver within the agreed timeframe or within 30 days if no specific date was set. The order must specify risk transfer, meaning when ownership and responsibility for the goods pass to you. For services, the document should detail performance timelines and your right to cancel during the withdrawal period, though some services may begin immediately with your express consent.