1. Service Levels: Detailed service level requirements and performance metrics, used when specific performance standards need to be maintained

2. Change Control: Procedures for managing changes to services or contract terms, relevant for complex or long-term service arrangements

3. Force Majeure: Provisions for handling unforeseen circumstances, particularly relevant in high-risk or critical service contexts

4. Insurance: Insurance requirements and obligations, important for high-risk services or where significant liability may arise

5. Non-Solicitation: Restrictions on hiring each other's employees, relevant when service provider's personnel work closely with client

6. Anti-Corruption: Compliance with anti-corruption laws, particularly important for government contracts or regulated industries

7. Dispute Resolution: Detailed procedures for resolving disputes, including mediation or arbitration, useful for high-value or complex services

8. BEE Compliance: B-BBEE requirements and commitments, necessary for government contracts or when B-BBEE compliance is important to the client

1. Schedule 1: Service Specification: Detailed description of services, deliverables, and technical requirements

2. Schedule 2: Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3: Service Levels: Detailed service level agreements, metrics, and measurement methods

4. Schedule 4: Key Personnel: List of key personnel assigned to provide the services

5. Schedule 5: Client Materials and Requirements: Details of materials, access, and support to be provided by the client

6. Appendix A: Data Processing Agreement: Detailed terms for processing personal information under POPIA

7. Appendix B: Change Request Form: Template for requesting and documenting changes to services

8. Appendix C: Service Report Template: Standard format for service delivery reporting