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1. Parties: Identification and details of the contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of services to be provided
5. Service Levels: Performance standards and metrics
6. Fees and Payment: Pricing, payment terms, and invoicing
7. Term and Termination: Duration and termination provisions
8. Confidentiality: Protection of confidential information
9. Data Protection: Data handling and security requirements
10. Liability and Indemnification: Risk allocation between parties
1. HIPAA Compliance: Required when handling healthcare data - includes specific provisions for protected health information
2. Government Contracting: Special provisions required for government contracts including compliance with federal regulations
3. Disaster Recovery: Business continuity requirements and procedures for critical services
4. International Data Transfer: Cross-border data transfer provisions for international operations
1. Service Description Schedule: Detailed breakdown of services and deliverables
2. Service Level Agreement: Detailed performance metrics, measurement methods, and remedies
3. Pricing Schedule: Detailed pricing structure, rates, and payment terms
4. Data Processing Agreement: Detailed data handling procedures and compliance requirements
5. Security Requirements: Technical and organizational security measures required
6. Business Continuity Plan: Disaster recovery procedures and business continuity measures
7. Key Personnel: List of key staff, their roles, and responsibilities
8. Exit Management Plan: Transition assistance and termination procedures
Authorized Users
Business Day
Change Control Procedure
Client Data
Client Systems
Confidential Information
Data Protection Laws
Deliverables
Effective Date
Force Majeure Event
Good Industry Practice
Incident
Initial Term
Intellectual Property Rights
Key Personnel
Managed Services
MSP Systems
Personal Data
Provider
Renewal Term
Security Requirements
Service Credits
Service Levels
Service Level Agreement (SLA)
Services
Software
Specification
Term
Third-Party Products
Transition Period
Transition Services
User Acceptance Testing
Virus
Work Product
Service Levels
Performance Standards
Fees and Payment
Term and Termination
Transition Services
Change Management
Security Requirements
Data Protection
Confidentiality
Intellectual Property
Warranties
Liability and Indemnification
Force Majeure
Insurance
Compliance with Laws
Audit Rights
Business Continuity
Disaster Recovery
Personnel Requirements
Subcontracting
Non-Solicitation
Dispute Resolution
Assignment
Notice Requirements
Governing Law
Exit Management
Service Credits
Reporting Requirements
Record Keeping
Third-Party Rights
Entire Agreement
Amendment Process
Severability
Waiver
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