This SLA Data Analytics agreement is designed for organizations engaging in data analytics services within Singapore's jurisdiction. It establishes clear performance metrics, data protection protocols, and service delivery standards while ensuring compliance with Singapore's regulatory framework, including PDPA and Cybersecurity Act requirements. The document is particularly relevant when organizations need to formalize their data analytics arrangements with specific, measurable service levels and clear accountability frameworks. It addresses critical aspects such as data security, privacy protection, performance standards, and regulatory compliance.
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1. Parties: Identification and details of the service provider and client
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement including data analytics-specific terminology
4. Service Description: Detailed description of data analytics services to be provided, including scope and methodologies
5. Service Levels: Performance metrics, KPIs, and measurement methodologies for the analytics services
6. Data Protection and Security: PDPA compliance measures, security protocols, and data handling requirements
7. Term and Termination: Duration of the agreement and conditions for termination
8. Fees and Payment: Pricing structure, payment terms, and invoicing procedures
1. Change Management: Procedures for modifying services, algorithms, or data processing methods during the contract term
2. Disaster Recovery: Business continuity procedures and data backup requirements
3. Training and Support: Terms for additional support services and training provisions
1. Service Level Metrics Schedule: Detailed performance indicators, targets, and measurement methodologies
2. Pricing Schedule: Detailed breakdown of fees, charges, and payment milestones
3. Data Processing Agreement: Specific terms for personal data handling in compliance with PDPA
4. Security Requirements Schedule: Technical and organizational security measures required for data protection
5. Incident Response Plan: Procedures for handling security incidents and data breaches
Relevant legal definitions
Agreement
Analytics Services
Applicable Law
Authorized Users
Business Day
Confidential Information
Data
Data Analytics Platform
Data Protection Laws
Data Subject
Deliverables
Effective Date
Force Majeure Event
Intellectual Property Rights
Key Performance Indicators (KPIs)
Maintenance Window
Personal Data
Processing
Response Time
Service Credits
Service Hours
Service Level Metrics
Service Level Objectives
Service Provider
Service Recipient
Service Reports
Support Services
System
Term
Third Party Provider
Uptime
Working Hours
Analytics Services
Applicable Law
Authorized Users
Business Day
Confidential Information
Data
Data Analytics Platform
Data Protection Laws
Data Subject
Deliverables
Effective Date
Force Majeure Event
Intellectual Property Rights
Key Performance Indicators (KPIs)
Maintenance Window
Personal Data
Processing
Response Time
Service Credits
Service Hours
Service Level Metrics
Service Level Objectives
Service Provider
Service Recipient
Service Reports
Support Services
System
Term
Third Party Provider
Uptime
Working Hours
Clauses
Service Levels
Performance Metrics
Data Protection
Data Security
Confidentiality
Service Availability
Response Times
Reporting Requirements
Quality Standards
Payment Terms
Intellectual Property
Warranties
Force Majeure
Limitation of Liability
Indemnification
Term and Termination
Service Credits
Change Management
Dispute Resolution
Governance
Audit Rights
Business Continuity
Disaster Recovery
Compliance Requirements
Data Ownership
Data Processing
Exit Management
Subcontracting
Insurance
Notice Requirements
Assignment
Entire Agreement
Variation
Severability
Governing Law
Performance Metrics
Data Protection
Data Security
Confidentiality
Service Availability
Response Times
Reporting Requirements
Quality Standards
Payment Terms
Intellectual Property
Warranties
Force Majeure
Limitation of Liability
Indemnification
Term and Termination
Service Credits
Change Management
Dispute Resolution
Governance
Audit Rights
Business Continuity
Disaster Recovery
Compliance Requirements
Data Ownership
Data Processing
Exit Management
Subcontracting
Insurance
Notice Requirements
Assignment
Entire Agreement
Variation
Severability
Governing Law
Relevant Industries
Relevant Teams
Relevant Roles
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