The Cancellation And Refund Letter is a crucial document in Singapore's consumer protection framework, designed to facilitate the formal process of contract termination and refund requests. It is typically used when a customer needs to cancel a service, subscription, or product purchase and seek reimbursement of paid funds. The document must align with Singapore's consumer protection legislation, including the Consumer Protection (Fair Trading) Act and cooling-off period regulations. It serves as both a legal record and a formal communication tool, containing essential information about the original transaction, cancellation reasons, and refund details.
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1. Date and Reference Number: Current date and any relevant reference numbers
2. Recipient Details: Full name and address of the recipient
3. Original Transaction Details: Details of the original purchase/contract including date and amount
4. Cancellation Statement: Clear statement of intention to cancel
5. Reason for Cancellation: Brief explanation of cancellation reason
6. Refund Request: Specific amount requested and preferred refund method
1. Supporting Documentation Reference: Reference to any attached proof of purchase or relevant documents when additional documentation is being provided
2. Timeline Expectations: Expected timeframe for refund processing when specific processing times are known or required
3. Return Instructions: Instructions for returning physical goods when physical items need to be returned
1. Original Receipt/Invoice: Copy of original purchase documentation
2. Product Documentation: Any relevant product information or warranty cards for product-related cancellations
3. Bank Details Form: Form for providing refund bank details when bank transfer is the refund method
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