The Cancellation And Refund Letter is a crucial document used in Australian business contexts when a customer or business needs to formally request the termination of services or products and seek reimbursement of payments. This document type is particularly relevant in light of the Australian Consumer Law (ACL) and state-specific consumer protection regulations, which provide strong rights for refunds and cancellations under certain circumstances. The letter should be used when there is a need to create a formal record of the cancellation request, whether due to change of mind (where permitted), defective products, unsatisfactory services, or other valid reasons. It typically includes detailed information about the original purchase, reason for cancellation, refund amount requested, and any supporting evidence, while ensuring compliance with relevant cooling-off periods and cancellation terms specified in the original agreement.

1. Sender Details: Full name, address, contact information, and customer/account reference number if applicable

2. Recipient Details: Company name, department, address, and relevant contact person

3. Order/Service Information: Specific details about the product/service being cancelled, including order numbers, dates, and amounts

4. Cancellation Statement: Clear statement of intent to cancel, including the specific date of cancellation

5. Reason for Cancellation: Brief explanation of why the cancellation is being requested

6. Refund Request: Specific amount requested for refund and preferred refund method

7. Supporting Information: Reference to any relevant policies, terms, or consumer rights that support the cancellation

8. Closing and Signature: Professional closing, signature, and date